Front Desk Patient Registrar at CONNECTICUT INSTITUTE FOR COMMUNITIES INC – Danbury, Connecticut

CIFC Health is looking to fill the position of Front Desk Patient Registrar.

Patient Registrars have direct patient interaction and must have excellent phone, communication and computer skills (late afternoon / early evenings & some Saturday morning hours required).

Summary: This is the first person to greet patients at CIFC Health. This position is filled by employees who are comfortable interacting with the public, organized and able to assist patients in completing introductory information such as registration, insurance coverage and demographics. The Registration Specialist greets, instructs, directs and schedules patients and visitors. The Registration Specialist serves as a liaison between the patient and the medical support staff. The Registration Specialist answers calls, schedules appointments and maintains the schedule for the department.

• Unit: Administration
• Immediate Supervisor: Department Admin or designee
• Classification: Standard / Full Time (1.0 FTE) or Part-Time (Hourly)
• Status: Non-Exempt
• Directly Supervises: This position typically supervises no others.

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Essential Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required.

• Responsible for greeting patients in cheerful manner. Assist patients in a way to make their visit to the Center relaxing and productive.
• Responsible for answering the telephone in a cheerful and polite manner. Responsible screening the incoming calls, taking appropriate messages, and transferring calls when appropriate.
• Responsible for screening phone calls to determine the appropriate scheduling of an appointment and how much time is needed.
• Responsible for accurately scheduling follow-up appointments, diagnostic testing, and referrals to other providers.
• Collect all deductibles and co pays from patients according to payer guidelines and discount levels.
• Ensure all encounter forms are accounted for at the end of the day by reconciling the day’s schedule with encounter forms collected.
• Count and balance the day’s collections with encounter forms.
• Provide outstanding comprehensive service to patients in the Health Center or over the telephone when registering, scheduling, or assisting them with health insurance and/or billing questions.
• Responsible for working with the patient to ensure accurate and complete demographic and insurance information into the computer database and for the patient’s medical record.
• Collect copies of required identification and financial documents along with all required signatures.

COMPLIANCE: This position requires compliance with CIFC Health's written standards, including its Compliance Program and all organizational policies and procedures (“Written Standards”). Such compliance will be considered as part of the employee’s regular performance evaluation. Failure to comply with CIFC Health's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or CIFC Health's Written Standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with the CIFC Compliance Policy & Plan and the CIFC Employee Manual.

COMMITMENT: At CIFC Health, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient’s specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

Requirements:

• Minimum High School Diploma or equivalent, AA preferred.
• Previous medical office experience preferred.
• Computer experience is required, experience with electronic medical records are preferred.
• Applicants with multiple language capabilities (English, Spanish, and/or Portuguese) are preferred.

Health Requirements:

• Recent documentation free of communicable diseases (i.e. TB and COVID); and
• Recent fit for duty examination.

Competitive compensation, plus comprehensive fringe benefits package including health care coverage and retirement program.

Closing Date: Open Until Filled