Parts Specialist at Windmoeller & Hoelscher Corporation – Lincoln, Rhode Island

Why Join Windmoeller and Hoelscher Corporation?

At Windmoeller and Hoelscher, we’re on a mission to provide local partnership that supports reliable, consistent and excellent quality production on all W&H machinery here in North America. We value people, excellence and accountability, collaboration, innovation and integrity, and strive to create an environment where every team member can grow and make a difference.
Join a team that’s making an impact — and having fun while doing it!

What You’ll Do
As a Parts Specialist you’ll be responsible for:
• Process incoming parts and retrofit offers/orders via email and phone
• Coordinate repairs and returns for parts, ensuring proper documentation and follow-up
• Monitor and follow up on outstanding offers and orders to ensure timely fulfillment
• Communicate with customers and corporate headquarters to clarify and complete all parts-related requests
• Provide weekday and weekend on-call support (every 5th or 6th weekend) for emergency parts needs (including responding to calls and coming into the office if required)
• Work one evening per week (until 6:00 PM) to support after-hours parts service requests
• Accurately pick, pack and arrange shipment of parts using UPS, FedEx or other delivery services when on call support
• Maintain records and ensure efficient workflow in parts processing

What We’re Looking For
• Strong attention to detail
• Excellent follow-up and communication skills
• Ability to multitask and prioritize in a high-paced environment
• Team-oriented, yet capable of working independently
• Flexible and dependable, especially during on-call and emergency situations
• SAP experience is a plus, but not required
• Microsoft Office 365 knowledge is a plus, but not required

What We Offer
We offer competitive pay along with paid training, paid time off, company-paid long-term disability and life insurance, a 401(k) with company match, and a full suite of benefits including medical, dental, and vision coverage. Additional benefits include voluntary life, critical illness, accident, and hospital indemnity insurance, flexible work schedules, tuition reimbursement, and a supportive, family-oriented work environment.

Explore an opportunity with us
If this sounds like the right fit for you, we’d love to hear from you.