Service Manager – Equipment Service Department at MICHIGAN IMPLEMENT INC – Michigan, North Dakota

Location: Michigan, North Dakota
Company: Leading Edge Equipment
Employment Type: Full-time
Department: Service

Leading Edge Equipment is seeking a Service Manager to lead our service department in Michigan, North Dakota.

This role is responsible for the overall performance of the service department including technician productivity, workflow scheduling, customer satisfaction, and department profitability.

If you enjoy leading technicians, improving shop efficiency, and delivering a great customer experience, this is an excellent opportunity to grow your leadership career with a stable, growing John Deere dealership.

This position oversees the service team including the Service Writer and technicians and plays a key role in maintaining an organized, productive, and customer-focused service department.

Candidates with leadership experience in agriculture, diesel, heavy equipment, automotive, or fleet service environments are encouraged to apply.

Competitive salary plus performance-based bonus with strong earning potential for experienced service leaders.

• Manage daily shop operations, workflow, and technician scheduling

• Conduct daily service meetings to review priorities and coordinate work

• Dispatch jobs based on technician skill level, workload, and urgency

• Ensure jobs are staged properly with parts and approvals ready to minimize downtime

• Ensure customers receive clear repair estimates and status updates

• Address customer concerns and resolve escalated service issues

• Build strong relationships with customers and maintain high satisfaction levels

• Ensure work orders are opened accurately and updated throughout the repair process

• Review completed work orders for accuracy before billing

• Maintain proper warranty documentation and compliance with OEM and dealership policies

• Supervise the Service Writer and technicians

• Provide coaching, training support, and performance feedback

• Promote a safety-first culture focused on quality repairs and accountability

• Monitor department KPIs including technician efficiency, turnaround time, recovery rate, and customer satisfaction

• Manage department financial performance including labor sales, margins, and expenses

• Identify opportunities to improve workflow, productivity, and profitability

• Customers receive clear communication and confidently approve repairs

• Technicians remain productive with efficient scheduling and job staging

• Work orders are accurate, complete, and closed promptly

• The service department consistently meets goals for quality, efficiency, and profitability

• Leadership experience in a service environment such as agriculture, diesel, heavy equipment, automotive, or fleet

• Strong understanding of service department operations including dispatching, estimating, and customer communication

• Ability to manage performance metrics and improve service operations

• Strong organizational and computer skills

• Dealership service leadership experience

• Familiarity with John Deere or similar OEM service processes

• Experience supervising service advisors or service writers

Candidates from automotive, diesel, fleet, or heavy equipment service leadership backgrounds are encouraged to apply.

This position works in a dealership service department environment and involves regular interaction with technicians, service staff, and customers.

Leading Edge Equipment offers a competitive benefits package including:

• Health insurance with employer contribution

• Health Savings Account with employer contribution (example: $1,750 annually)

• Dental and vision insurance 100% employer-paid

• Employer-paid life insurance

• Short-term and long-term disability 100% employer-paid

• Employee Assistance Program (EAP)

• Optional wellness program (earn up to $900 per year)

• 401(k) retirement plan with employer contributions

• Paid holidays and paid time off

• Incentive and bonus opportunities

• Employee referral program

• Team lunches, company events, and annual celebrations

• Career development and advancement opportunities

Leading Edge Equipment is an equal opportunity employer committed to creating an inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.