Medical equipment Engineer II at RAY AMERICA INC. – Fort Lee, New Jersey

Position Summary

The Medical Field Equipment Technician provides front-line support to clients by performing installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role ensures high levels of customer satisfaction by delivering technical solutions aligned with the company’s service standards. The technician is expected to work independently in the field, support equipment training, and contribute to continuous improvement efforts.

Key Responsibilities

• Serve as the first point of contact for client equipment-related inquiries and service requests
• Install, configure, inspect, and test medical and dental field equipment at client sites
• Diagnose and resolve technical issues via phone, email, and field visits
• Maintain accurate documentation of service cases, including resolutions and follow-up actions
• Escalate unresolved or critical issues to internal teams with clear documentation
• Provide basic training to clients on equipment operation and maintenance
• Monitor and track service metrics such as resolution time, customer satisfaction, and call quality
• Travel weekly to client job sites (average duration: 2–7 days per assignment)
• Handle and transport equipment (up to 50 lbs), ensuring safe handling and setup
• Operate tools and testing devices to verify functionality of repaired units
• Support internal training initiatives and participate in service process improvements
• Perform other duties as assigned by management

Required Qualifications

• High School Diploma or GED required; Associate degree in electronics, biomedical equipment, or related field preferred
• Valid driver’s license and ability to travel regularly
• Strong mechanical aptitude and hands-on repair experience
• Familiarity with patient care environments and clinical equipment usage
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently, manage multiple tasks, and adapt to changing priorities
• Must be able to kneel, bend, and stand for extended periods and operate in tight spaces
• Ability to lift up to 50 pounds and push/pull service carts