Remote Community Support Specialist at Jobgether – New York, New York
Jobgether
New York, New York, 10001, United States
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About This Position
Remote Community Support Specialist
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Community Associate - REMOTE. In this role, you will play a crucial part in building an engaging and trusted community for our users in the sports betting environment. You will interact with players daily, fostering connections and ensuring their needs are met through authentic engagement on platforms like Discord. Your work will shape how our brand resonates with the audience, as you implement community-focused campaigns and gather valuable insights to enhance their experiences. Join us in this innovative drive to redefine community interaction in the gaming industry.
Accountabilities- Be an everyday presence in our Discord server, engaging authentically with our players across channels, topics, and live sports moments.
- Serve as a trusted point of contact, responding quickly and helpfully to player questions and needs.
- Create and execute community-first campaigns including giveaways, AMAs, live chats, and themed events in partnership with internal and external teams.
- Monitor sentiment, player behavior, and emerging trends, and share insights regularly to improve products, features, and the overall experience.
- Champion the communitys voice across the company while upholding our brand tone and standards.
- Support coverage during sports-heavy periods evenings, weekends, and big game days (on rotation).
- At least 3 years of experience building, moderating, or supporting digital communities; preferably around sports, gaming, or consumer brands.
- Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.
- Proven ability to create thumb-stopping content and conversations tailored to specific communities.
- Excellent written communication skills with a flexible tone: professional, playful, empathetic whatever the moment calls for.
- A strong sense of urgency and ownership youre fast, proactive, and solutions-focused.
- An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.
- Experience moderating high-volume communities or social platforms during live events is a plus.
- Knowledge of responsible gaming practices and customer safety.
- Competitive salary based on experience and location.
- Opportunities for bonuses and equity.
- Comprehensive benefits package including health, dental, and vision.
- Flexible remote work environment.
- Dynamic and innovative team culture.
- Opportunities for professional development and growth.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location
New York, New York, 10001, United States
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