Housekeeping Houseperson at Wurzak Hotel Group @ Home 2 Suites – Philadelphia, Pennsylvania

Wurzak Hotel Group is looking for an experienced Housekeeping House Person to support the Housekeeping Department at our gorgeous property HOME2 Suites Philadelphia Convention Center. This position will be responsible for maintaining all back-of-the-house areas, function rooms/areas, guestrooms, service corridors, lobbies, storerooms and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.

General Requirements
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
Reports any deviations from policies, procedures, brand standards and regulations to management.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
Impresses guests with quality and timely service in a pleasant and friendly manner.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment.
Uses equipment only as intended.
Anticipates guests and fellow team member needs, responds promptly and acknowledges all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
Respond in positive, calm tone to guest and team members at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Greet guests as they arrive.
Monitor surrounding and report concerns to supervisor.
Attention to details, good organizational skills, and efficient time management
Ability to complete assigned tasks in a timely manner.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient, and while simultaneously handling competing and changing priorities.
Consistently professional attitude and behavior with effective listening and communication skills.
Complete closing side duties.
All other duties as assigned by manager.
Education and Experience:

High school education or related experience.
Must have ONE YEAR experience in hotel housekeeping and familiarity with hospitality industry practices.

Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Who we are:

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven record of accomplishment of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We are committed to fostering a welcoming and inclusive workplace where all team members and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We also provide reasonable accommodations to qualified individuals with disabilities to support them throughout the application and employment process.
EEO m/f/d/h