Used Auto Dealership Debt Collector at Thousand Oaks Toyota – Thousand Oaks, California

Full-Time Debt Collector

Used Auto Dealership

We are a growing used auto dealership seeking a full-time Debt Collector to join our team. This role is responsible for managing customer accounts, processing payments, and collecting delinquent debt while maintaining a professional and respectful approach with consumers.

Key Responsibilities

Debt Collection Activities

• Initiate contact with customers via phone calls, emails, text messages, and written correspondence to collect payments
• Perform ordinary installment payment billing activities, including:
  • Sending monthly statements
  • Issuing payment coupons and reminders
• Manage delinquent accounts through:
  • Collection calls and letters
  • Coordinating and directing vehicle repossessions when necessary
• Maintain accurate records of all collection activity in compliance with applicable laws and company policies

Payment Processing

• Accept and process consumer payments
• Handle routine monthly payments accurately and efficiently
• Post payments and update account records in dealership systems

Required Skills & Qualifications

• Ability to work well under pressure in a fast-paced environment
• Exceptional verbal and written communication skills
• Strong self-motivation and time management skills
• Positive, professional attitude in the workplace
• Computer literacy, including basic data entry and email communication
• Prior collections or auto finance experience is a plus (but not required)

Compensation & Benefits

• Competitive pay (based on experience)
• Full-time