Inside Sales Representative at Heidtman Steel Products Inc. – Erie, Michigan

Heidtman Steel Products, Inc. is seeking a motivated and detail-oriented Inside Sales Representative (ISR) to join our team in Erie, MI. The ISR will play a crucial role in assisting customers, processing orders, and ensuring a high level of service and satisfaction.

Key Responsibilities:

• Enter customer orders based on schedules and forecasts
• Provide accurate and timely quotes to customers
• Maintain extensive internal and external customer contact
• Release finished goods in accordance with customer needs
• Address and resolve customer complaints and inquiries
• Manage charge backs and related issues
• Collaborate effectively as a team player while also being able to work independently
• Focus on developing and building strong customer relationships
• Cross-train to provide coverage for team members during absences
• Perform other duties as assigned

• Previous inside sales experience within the steel processing industry (preferred)
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced environment
• Proficient in using computer systems and software for order entry and customer management
• Team-oriented mindset with a commitment to customer service

Company Information:

Heidtman Steel is a leading service center network with over 70 years of excellence in steel processing and customer-focused solutions. As a family-owned company, we are proud to combine innovation with a strong “can-do” attitude, delivering tailored solutions to customers ranging from large OEMs to small job shops.

We value our employees as our most important resource and foster a supportive, family-like environment.

What We Offer:

• Competitive compensation with Return-on-equity incentives
• Comprehensive benefits package including medical, vision, dental, and prescription coverage
• 401(k) plan with company match and flexible spending account
• Company paid disability and life insurance benefits
• Health club reimbursement and tuition assistance and more!

We invite qualified candidates to apply and become a part of our dynamic team at Heidtman Steel Products.

EEO