Front Desk at Flathead Lake Lodge – Bigfork, Montana

Do you want to play a key role in providing an authentic western experience for our guests? Our Front desk position helps with reservations, guest information, questions, and more!

Accountable for, but not limited to:

- Embracing and representing the FLL Core Values in all situations;

• We are Fun
• We are Willing to do whatever is needed
• We have the Durability to consistently meet expectations
• We are Effective at driving results
• We are Genuine
• We’re here to serve others with Selfless leadership

- Coordinating all guest activities with Asst. General Manager

- Work with all departments to coordinate the best guest experience possible

- Helping manage guests’ offsite activities including; fly fishing, laser tag, sporting clays, massage, etc.

- Acknowledge on all aspects of the guest experience, ranch history, Bigfork and surrounding area

- Providing only first-class service and hospitality in helping all guests

- Managing incoming phone calls and inquiries in accordance with the Asst. General Manager

- Guest check-ins, welcome packets, arrival and departure coordination with Asst. General Manager

- Maintain a positive and professional approach with coworkers and customers

- Collect all pertinent guest information and acknowledgement of risk forms from guests

- Willingness to help in other departments or wherever needed on the Ranch

- Must be capable of being on your feet for up to 8 hours a day, as well as lifting and carrying up to 50 lbs.

- This position reports to the Assistant General Manager