Revenue Cycle Management Training Coordinator at University Physicians' Association – Knoxville, Tennessee

Position Summary: Responsible for developing, coordinating, and delivering training programs related to all phases of the healthcare revenue cycle. This includes patient registration, insurance verification, coding, charge capture, billing, claims submission, payment posting, and denial management. The coordinator ensures content complies with organizational policies and industry standards to optimize revenue performance and compliance.

Job Duties:

This description is a general statement of required major duties and does not exclude other duties as assigned:

1. Develop and maintain comprehensive training materials for all revenue cycle functions.
2. Conduct onboarding and ongoing training sessions for team members.
3. Provide application and system training to RCM Clients.
4. Collaborate with leadership and quality assurance to identify training needs based on audit results, process changes, and compliance updates.
5. Monitor payer updates, regulatory changes, and industry best practices; integrate these into training content.
6. Support system implementations and upgrades by training staff on workflow and software updates.
7. Track and report training completion, effectiveness, and staff performance.
8. Provide one-on-one coaching and mentorship for team members as needed.
9. Maintain knowledge of department manuals and standard operating procedures to effectively perform duties.

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. Light lifting could be required.

Required Education & Training:

Requires High School education or equivalency, medical courses or college preferred. Experience in healthcare revenue cycle operations preferred.

Qualifications:

1. Strong understanding of the full healthcare revenue cycle process.
2. Working knowledge of CPT, ICD-10, and HCPCS coding.
3. Excellent communication and presentation skills.
4. Ability to adapt training styles for different learning needs.
5. Proficiency in practice management systems.
6. Ability to simplify complex concepts into clear, actionable training content.
7. Strong organizational, analytical, and problem-solving skills.
8. Demonstrates the ability to work with others daily.