Assistant General Manager at School of Rock – Chatham, New Jersey

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our Assistant General Managers are eligible to participate in our employee benefit programs, including:

The Assistant General Manager runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our Assistant General Managers bring commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills.

Roles and Responsibilities (At the direction of the GM):

Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiencyBe a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parentsSupport the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design toolsOversee daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environmentEnsure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the SOR Code of Conduct and safety policiesCreate a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concernsHelp plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance-based music education, and motivate students’ continued enrollmentSupport ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow-up with prospective familiesAssist GM in managing staff including recruitment, training, scheduling, and employee performanceProvide support to the General Manager by assisting with special projects, preparing reports, and handling a variety of administrative responsibilities as required.

Skill Requirements:

3+ years experience in marketing, sales, management and/or customer service environmentStrong leadership and management skills: able to motivate and inspire a teamStrong business acumen, preferably experience assisting in running a businessSkilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solvingGood team player who collaborates and brings a positive energy and personality to the workplace every dayAbility to be adaptable and flexible under pressureExcellent customer service and relationship skills – welcoming, outgoing demeanor essentialPossess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and writtenExperience and interest in working with childrenKnowledge of music and/or the music industry is preferred