Retail Operations Coordinator at Ashley | The Wellsville Group – Rochester, New York

What You'll Do

• Audit all sales and payment transactions within retail location
• Receive weekly merchandise transfer trucks
• Conduct and reconcile weekly inventory; complete inventory cycle counts on showroom floor
• Review missed punches and overtime hours for showroom team members
• Assist with maintaining schedule for showroom team members
• Partner with GM weekly to help support needs of sales team
• Conduct training(s) on current systems and processes for all team members
• Facilitate building maintenance, technician and IT needs
• Partner with Customer Service Center on resolving customer service concerns
• Review guest accounts for payment breakdowns and service resolutions
• Reconcile showroom funds monthly
• Assist merchandise and design team by generating tags, resolving inventory and SKU discrepancy
• Generate routine reports outlined by GM or Corporate Operations
• Serve as a liaison between Corporate Support Departments and Retail location
• Update and assign walkie talkies
• Oversee office and cleaning supply list
• Encompass the Company’s Vision, Mission and Values daily

What We’re Looking For

• Full availability to work a full-time retail schedule including Saturdays!
• Ability to define problems, collect data, establish facts and draw valid, actionable conclusions
• Ability to interpret and follow a variety of instructions given in many forms
• Working knowledge of Microsoft office, STORIS, and point of sales programs
• Strong attention to detail and excellent organizational and time management skills
• Strong verbal and written communication skills; knowledge of proper spelling and grammar
• Ability to communicate effectively both verbally and in writing with co-workers, colleagues and external contacts
• Ability to be highly productive in an autonomous environment with the ability to ask for guidance when needed
• Strong interpersonal skills and strong sense of ethics
• High School Diploma or GED
• Prior retail operational experience preferred, but not required

Why You’ll Love Working Here

We’re more than just a store—we’re a community. Our mission is to provide exceptional customer service and high-quality home products while fostering a workplace where employees thrive.

What We Offer:

• Competitive Weekly Pay – Starting at $18/hour plus!
• Monthly Bonus Opportunity – Up to $800/month based on written volume and other qualifiers
• Desirable Retail Schedule – Full-time 5-day work week, 8am-5pm with Sundays and one weekday off
• Paid Time Off + 3 Paid Holidays + 2 Personal Days to Use as You Choose
• Health Insurance
• Generous employee discount
• Short-term & Long-term disability
• 401K Retirement Plan
• Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career
• Perks – As sales team members excel, you qualify for prize perks. Random monthly selections occur for support team members. Cash in your points at level 1 or save them for a larger prize at a higher level
• Team environment, supportive management, lunch perks and more

Ready to Join Us?

If you're ready to make a difference in our customers' lives and help them create the home of their dreams, we would love to have you as part of the Ashley | The Wellsville Group family.