IT Support Specialist at VH Maliha Vin Inc – Chicago, Illinois

Hospitality Management Company

Full-Time | Multi-Property IT Environment | Travel Required

We are seeking a technically strong IT Support Specialist to provide systems administration, infrastructure support, and enterprise application troubleshooting across multiple hotel properties. This role requires hands-on experience with Microsoft 365, Active Directory, endpoint deployment, networking, and hospitality systems.

Experience supporting Marriott and/or Hilton brand IT environments is strongly preferred.

Systems & User Administration

• Administer Microsoft 365 (Exchange Online, licensing, mailbox permissions)
• Manage Active Directory user provisioning and deprovisioning
• Configure SharePoint and OneDrive permissions
• Maintain file server access controls and shared drive permissions
• Enforce immediate access termination protocols

Endpoint Management

• Image and deploy Windows desktops and laptops
• Configure user profiles, domain joins, and security policies
• Deploy and configure Microsoft 365 applications
• Install and configure property-specific software platforms
• Configure network printers and drivers

Enterprise Application Support

Provide Tier 1–2 technical support for:

• Microsoft 365 (Outlook, Teams, OneDrive)
• Lightspeed PMS
• Saflok access control
• Galaxy, Savie, SBA
• CITY and EMC systems
• SecureCRT
• Adobe Acrobat

Responsibilities include authentication troubleshooting, sync failures, configuration errors, and performance diagnostics.

Hardware & Infrastructure

• Diagnose and replace internal hardware components (RAM, SSD/HDD, Wi-Fi adapters, motherboards)
• Troubleshoot printers and peripheral devices
• Support UniFi network environments
• Reboot and troubleshoot access points during outages
• Assist with infrastructure installations and network deployments

Email Security & Threat Management

• Administer Barracuda Email Security Gateway
• Manage quarantine releases and phishing mitigation
• Configure encryption and secure email delivery

IT Operations & Projects

• Maintain hardware asset lifecycle tracking
• Document support activities and maintain ticket accuracy
• Support hotel openings, acquisitions, and system transitions
• Coordinate vendor escalations (ISP, telephony, IPTV providers)

Technical Qualifications

Required

• Microsoft 365 Administration (Exchange Online, licensing, security controls)
• Active Directory (user, group, and permission management)
• Windows OS imaging and deployment
• File server and NTFS permission management
• Network printer configuration
• Remote support platforms
• Strong troubleshooting and root-cause analysis skills

Preferred

• Experience supporting Marriott and/or Hilton IT standards
• Hospitality PMS experience (Lightspeed preferred)
• UniFi network management
• Barracuda email security administration
• Multi-property IT support experience

Work Environment

• Hybrid remote and on-site support
• Travel required to hotel properties
• Multi-location enterprise hospitality environment

We are seeking a detail-oriented IT professional with strong systems knowledge, documentation discipline, and the ability to operate independently in a fast-paced, multi-property environment.