Overnight Youth Shelter Support Staff- Crosswalk at Volunteers of America Eastern Washington – Spokane, Washington

Crosswalk Support Staff

Crosswalk is a youth-focused program at VOA of Spokane serving young people ages 13–17 who are experiencing housing instability, family conflict, and other complex challenges. Support Staff play a vital role in maintaining a safe, structured, and supportive environment where youth can stabilize, build trust, and feel supported.

This is hands-on, relational work that requires consistency, clear boundaries, and the ability to remain calm, present, and engaged during both routine and high-stress situations.

What the Role Involves

Support Staff are responsible for a wide range of daily operations and direct youth support, including:

• Maintaining a clean, safe, and welcoming environment (cleaning is a regular part of the role)
• Assisting with basic meal preparation and kitchen clean-up
• Remaining awake, present, and engaged for the entirety of each shift
• Modeling appropriate communication, boundaries, and behavior
• Supporting youth regulation and de-escalation during challenging moments
• Documenting daily interactions, incidents, and observations
• Communicating professionally with law enforcement, legal guardians, and community partners as needed
• Working collaboratively with teammates to ensure consistency and youth safety

This position involves significant computer use and requires strong written communication skills.

Shifts Details

• Overnight Shift (Awake)?9:00 p.m. – 9:00 a.m.

All overnight shifts are awake shifts.

Weekend availability is required.

Required Education and Experience

• High School Diploma or GED/HSEC
• One (1) year of experience working directly with children or youth

• Two (2) years of related post-secondary education

Required Certifications and DCYF Requirements

To qualify for this role, employees must be willing and able to:

• Be eligible for Agency Affiliated Counselor (AAC) status and apply within 30 days of hire
• Obtain CPR, First Aid, and Bloodborne Pathogen (BBP) certifications within one week of employment?
• Maintain a valid Food Handler’s Permit
• Hold a valid driver’s license
• Complete a TB test prior to employment or provide a negative test from within the past 8 months
• Successfully pass all required background checks, including DCYF, Washington State Patrol (WATCH), and state/federal exclusion databases

Bona Fide Occupational Requirement

• Must be at least 21 years of age, in accordance with program and licensing requirements

Why VOA of Spokane

At VOA of Spokane, we believe in Seeing People First?and Empowering All to Thrive—including the people who do this work every day. Crosswalk Support Staff are essential to our mission, and we are committed to supporting employees through clear expectations, strong benefits, and a workplace culture rooted in care and respect.

Benefits for eligible positions include:

• Employer-paid medical, dental, vision, life insurance, and long-term disability
• Generous paid time off, including vacation and sick leave accrual
• Paid holidays and holiday premium pay, where applicable

This work isn’t always easy—but it is meaningful. If you’re seeking a role where your presence matters and your values align with your work, VOA of Spokane offers an opportunity to grow, contribute, and thrive.