Operational Performance Analyst at Supply Chain – Dover, Delaware

Operational Performance Analyst

Are you an innovative thinker who can easily prioritize and communicate key points quickly? Do you want to have a direct impact on customers and the overall business strategy? Do you enjoy managing multiple projects at the same time with the responsibility to keep them on-time and on-budget? Do you feel that your skills of thinking outside the box and working across multiple teams, functions, etc. are in need of a new home?

If so, DHL Supply Chain has the opportunity for you.

Job Description

To coordinate reporting and critical analysis along with incorporating Operational Performance tools and processes to assist operations leadership in improving performance and ultimately customer satisfaction.

• Provide data analysis to leadership team indicating focus areas, commentary, recommendations and application of OP toolkits as potential solutions

• Participate in and facilitate conversations with site and senior leadership on conference calls, in meetings, etc.… regarding critical analysis and discussions on performance improvement

• Play an active global leadership role with other regional administrators when discussing consistent metrics tool usage, report creation, issue resolution with internal customers.

• Coordinate efforts with regional (i.e.- Americas) OP administrators to leverage and improve current tools, reports and processes.

• Train sites, management and Quality team on all OP tools

• Communicate availability and use of performance reports to leadership and Quality team members

• Address questions on the mechanics of reporting tools, definitions, calculations, etc.…

• Create reports based on operational inputs to facilitate attainment of objectives for the various sectors, regions, accounts, etc.…

• Assist sites and senior management in reviewing data to focus on issues impacting their business

• Develop, maintain, and improve site data input tools for all sectors and business units

• Produce standard and ad hoc performance reports, as well as critical analysis, based on operational metrics results

• Perform administrative and maintenance functions within Hyperion Essbase to control the reporting process and increase efficiencies

• Manage the administrative function of all Lotus Notes databases associated with operational performance

• Support all sector operational performance resources with troubleshooting and production of metrics reporting

• Coordinate monthly corporate reporting with functional groups to facilitate the management review process

• Assist members of the Quality Program with the identification of possible improvement areas and communication across all sectors and business units

• Continuous improvement to automate and enhance tools and processes

Required Education and Experience

• Bachelor's degree in business, supply chain, data analytics required

• 3-5 years logistics industry experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.