IT Support Specialist at Good Samaritan Hospice – Roanoke, Virginia

At Good Samaritan, technology isn’t just about systems—it’s about people. As a non-profit, community-based healthcare organization, we rely on enterprise IT systems, secure communication, and seamless technology to support the compassionate care we deliver. We’re looking for an In-Person IT Support Specialist who is not only technically proficient but also patient, resourceful, and eager to help our team succeed.

If you’re a problem solver with a passion for technology and a teacher’s heart, we’d love to meet you!

• Mission-Driven Work – Be part of a non-profit organization making a real impact in healthcare.
• Collaborative & Supportive Team – Work with a dedicated team that values innovation and problem-solving.
• Growth & Learning Opportunities – Gain experience with enterprise IT systems, networking, and healthcare technology.
• A Role That Matters – Your work ensures that clinicians and staff have the tools they need to deliver compassionate care.

• Provide hands-on, in-person troubleshooting and support for computers, tablets, operating systems, and enterprise software.
• Travel intermittently to various locations to provide in-person support, troubleshooting, and staff training
• Build strong relationships with clinicians and staff by being approachable, responsive, and solutions-oriented
• Proactively identify and resolve friction points in daily workflows to improve the overall user experience
• Assist with hardware and software maintenance, ensuring reliability across the organization.
• Offer end-user support for staff across multiple locations, explaining technical concepts with clarity and patience.
• Manage IT assets and inventory, tracking equipment and ensuring resources are effectively deployed.
• Collaborate with the IT team to maintain enterprise IT systems and improve efficiencies.
• Work on basic network troubleshooting (LAN/WAN, VPN, Wi-Fi) and escalate issues as needed.
• Assist with Google Workspace, Microsoft 365, and cloud-based applications for email, collaboration, and secure communications.

• Technical Expertise – Proficient in operating systems, software applications, and hardware components.
• Problem Solver & Troubleshooter – Strong analytical skills with the ability to diagnose and resolve IT issues efficiently. We like curiosity and tenacity!
• Customer Service Mindset (Required) – This is a highly interactive role; must enjoy working directly with people and providing hands-on support
• Servant Leadership Mentality – Takes pride in supporting others and contributing to the success of the team and organization
• Patient & Service-Oriented – Able to teach and support non-technical users with kindness and clarity.
• Self-Starter & Team Player – Works well independently while also collaborating with leadership and frontline teams.
• Network Experience (Preferred) – Basic Understanding of networking, VPNs, and Wi-Fi troubleshooting is a plus.
• Adaptable & Curious – Eager to learn new technologies and continuously improve IT processes by identifying big-picture opportunities for change and implementing practical solutions that enhance the organization and drive us forward.

• Enjoys Working with People – This role involves frequent in-person interaction; candidates who prefer minimal interaction may not find this role to be a good fit
• Associate’s degree in IT, Computer Science, or related field (or equivalent professional experience).
• Must be willing and able to travel between locations as needed to support operational and training needs
• Comprehensive experience with hardware, software applications, and operating systems.
• Personal vehicle required (travel to various locations as needed).
• Experience in healthcare IT or EHR systems (a plus, but not required).

Ready to bring your IT expertise to a team that truly makes a difference? Apply today!

This Role does require in person support.