Patient Engagement lead at Valle del Sol – Phoenix, Arizona

About Valle del Sol

Join Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.

Job Description:

Responsibilities include general clerical and administrative duties in support of all Valle del Sol lines of service. Answers inbound calls from new and established customers for appointments, external providers, and partners, and assists all callers who have particular inquiries or questions. Handles incoming referrals from external customers by phone, e-mail, or fax when needed. This position will be responsible for training all new staff who work in the Call Center, completing audits of employees being supervised, standardization of workflows, assist with all coverage in times of need when staff calls out, and evaluating call center staff on supervisor portal on five9 by listening to calls, completing agent evaluations.

Job Qualifications:

• At least 18 years old; AND
• High school diploma/GED, or a Medical Assistant Diploma.
• Must be able to execute conflict resolution.
• Ability to develop routine reports and correspondence.
• Strong verbal, written, and communication skills.
• Knowledge of Windows environment and/or Electronic Health Records Systems.
• Ability to provide culturally sensitive services
• Must have or be able to obtain a valid Fingerprint Clearance Card.
• Must possess reliable transportation, a valid driver's license, and proof of auto insurance.
• Covid 19 Vaccination or Qualified Exemption (Religious or Medical).

Benefits

• 401(k)
• 401(k) matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Life Insurance
• Paid Disability Insurance
• Paid time off
• Employee assistance program
• Employee discount
• Professional development assistance
• Referral program

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Valle del Sol is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at VdSHR@valledelsol.com.