MIH Dispatcher at Mercy Flights Inc – Medford, Oregon

The posted salary range represents the expected pay for this role at the time of posting and is provided for transparency. Actual compensation, if an offer is made, will depend on factors such as skills, experience, education, and overall qualifications.

Position Summary

The MIH Dispatcher coordinates and dispatches the MIH team across all service lines, ensuring timely, clinically appropriate responses aligned with Mercy Flights’ operational standards, medical direction, and CAMTS guidelines.

This role functions as the operational hub for Mobile Integrated Healthcare services — managing triage support, response assignments, live tracking, real-time communication, and documentation. The position requires sound judgment, strong situational awareness, and strict adherence to established clinical protocols.

What You’ll Do

Clinical & Triage Support

• Receive referrals from approved access points including 911 diversion, emergency departments, care teams, payer partners, and direct outreach.
• Determine eligibility for in-home emergency care or mobile crisis response.
• Route patients to the appropriate level of care based on clinical need — not operational convenience.
• Verify patient identity, insurance, consent, and ensure EHR accuracy.

Dispatch & Operations Coordination

• Assign MIH field teams based on acuity, geography, availability, and scope of practice.
• Track providers in CAD and maintain real-time situational awareness.
• Monitor ETAs, team status, and active field responses.
• Coordinate with EMS, hospitals, law enforcement, and community partners.

Minimum Qualifications

• 1 year of experience in dispatch, public safety, EMS operations, healthcare coordination, or related field required.
• Associate’s degree in Paramedicine or equivalent education and experience required to obtain:
  • Oregon Paramedic License (Oregon licensed or eligible via reciprocity)
  • Transitional Paramedic License
  • OHA Reciprocity

Required Certifications & Licensure

• Oregon Paramedic (or Transitional/Reciprocity eligible)
• National Registry Paramedic (for Transitional/Reciprocity eligible)
• Oregon Driver’s License

Preferred:

• Experience in Mobile Integrated Healthcare, ED-at-Home, or population health models.
• Familiarity with CAD systems or response tracking platforms.
• Experience in accredited or accreditation-seeking programs.
• Experience with Flight Vector.

How to apply: Apply online at: www.mercyflights.com. To ensure consideration, a completed resume and Mercy Flights application must be received. Incomplete applications and/or resumes will not be accepted or considered for review. This position will remain open until it is filled.

Mercy Flights is a drug free workplace and follows federal guidelines set by the United States Department of Labor to provide a safe and drug-free work environment.

Mercy Flights is an Equal Opportunity Employer