Sales Support Specialist - Industrial Pumps & Equipment at Tencarva Machinery Company – Madison, Mississippi

We’re hiring a Sales Support Specialist to work alongside our Sales Engineers and help drive orders from quote to delivery. This role goes beyond basic order entry. You’ll be responsible for handling the details that keep orders moving - including pricing, vendor coordination, order processing, and follow-through with both customers and suppliers. If you’re organized, detail-oriented, and comfortable operating in a fast-moving, technical environment, this role is a critical part of how our business runs.

About Tencarva

Tencarva Machinery is a distributor, engineering and design partner, and OEM-authorized repair network within the process equipment/flow control market. With 36 locations across 16 states, Tencarva provides end-to-end, whole-system solutions for over 18,000 active customers across many verticals, including industrial, municipal water/wastewater, power generation, oil/gas, mining/aggregates, and automotive. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. tencarva.com

The Role

You will work closely with Sales Engineers to support the order lifecycle - from initial quote support through order entry, vendor coordination, pricing, purchasing, and delivery. Along the way, you’ll also be in constant contact with suppliers, customers, and internal teams, ensuring orders are accurate, on-time, and executed properly. Success in this role requires strong organization, attention to detail, and the ability to manage multiple moving pieces without letting things fall through the cracks.

What You’ll Be Responsible For

• Support Sales Engineers by managing quotes, orders, and customer follow-up
• Obtain pricing from suppliers and prepare customer quotations
• Enter and manage orders within the ERP system
• Review vendor acknowledgments for accuracy, pricing, and delivery timelines
• Coordinate with suppliers, internal teams, and customers to ensure timely execution
• Track orders through fulfillment and proactively follow up on delays or issues
• Maintain accurate records including pricing, customer data, and order details
• Support inventory coordination and basic purchasing activities
• Process returns (RMAs) and ensure proper resolution
• Assist with documentation including proposals, order confirmations, and contracts
• Communicate clearly with customers and vendors to keep orders moving

Why Join Tencarva

• Stable, growing organization with 36 locations across 16 states
• No history of layoffs (since the company's founding in 1978)
• Annual Incentive Program
• Profit Sharing via 401(k)
• Collaborative environment working closely with sales, operations, and suppliers
• Opportunity to build deep knowledge of industrial equipment and systems
  

Benefits include paid time off (including 10 holidays), health insurance (medical, dental, vision, disability, and life), and Employee Assistance Program.

What We’re Looking For

We’re looking for someone who is highly organized, detail-oriented, and comfortable operating in a technical, process-driven environment.

What You’ll Need to Be Successful

• Strong attention to detail and accuracy
• Ability to manage multiple orders and priorities at once (organization and effective process/project management)
• Comfortable working in ERP systems and managing transactional workflows
• Clear and professional communication with both customers and suppliers
• Ability to follow through and close loops - not just start tasks

Relevant Experience

• Experience in inside sales, purchasing, pricing, and order management
• Experience in industrial, technical, or B2B environments is strongly preferred
• Experience working with vendors and managing supplier relationships
• Exposure to industrial equipment (pumps, valves, process equipment, etc.) is a major plus

Key Skills

Inside sales, sales support, sales operations, order management, ERP systems, order entry, purchasing, vendor management, pricing, quotations, industrial equipment, process equipment, capital equipment, pumps, valves, gearboxes, seals, supply chain coordination, logistics, B2B sales support, customer service, MRO, industrial distributor, OEM authorized.

The duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.