Front Desk Receptionist (POOL) at High Country Community Health – Newland, North Carolina

This is a Pooled position. HCCH is not actively hiring a Front Desk Receptionist for this location but is accepting applications for future needs.

Job Duties for the Dental Receptionist:

• In charge of scheduling patient appointments either in person or over the telephone. Maintaining Appointment Book, follow up on no shows/cancellations of appointments and checking voicemail on a daily basis.
• Ensures patients fill out all their paperwork, and then enters necessary information into the practice’s management software. They also gather signatures and permissions to store this information, and to approve procedures. In charge of confirming upcoming appointments in advance. Scheduling appointments to the satisfaction of both patients and service provider is an important task. To keep appointments on schedule it is the responsibility of the front office to notify the service provider of patient arrival. Scan any documents related to the patient into the system. Verify the eligibility of a patient’s insurance and the frequency which they can visit.
• Should the dentist require assistance at any time, the dental receptionist does so quickly and efficiently. They are also required to assist other co-workers.
• In charge of general office management, including making sure mail is sent, answering phones, posting informational memos, compiling the “end of day” informational packet with information such as a list of the day’s deposits, and other general tasks.
• In charge of keeping the office waiting area neat and tidy.
• Many people are very uncomfortable in dental offices. It is your duty as an employee of HCCH to be exceedingly pleasant, helpful, and upbeat, to help clients relax and ease tension.

Essential Job Responsibilities:

1. Schedules appointments for patients either by phone when they call in or in person after an office visit.
2. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
3. Ensures that updates (e.g., cancellations or additions) are input daily into the master schedule.
4. Answer phones- schedule appointments, take messages for providers, take all Spanish calls.
5. Sliding Fee calculation support and must adhere to the SFS policy guidelines.
6. Scanning Lead
7. Consult with office manager on any scheduling issues.
8. Schedule NP appointments and others as needed.
9. Confirmation calls.
10. Maintain confirmed schedule.
11. Setting up patient’s insurance information in the practice management system, verify insurance eligibility and frequency limitations, batching insurance claims, and submitting prior authorizations to insurances.
12. Lab Case schedule.
13. Office supply order to office manager.
14. Patient identity photo.
15. Patient paperwork is updated as required.
16. Document all conversations pertaining to treatment and complaints.
17. Scheduling interpreter for Spanish patients.
18. Other- assigned tasks per office manger’s request.

Education: High school diploma.

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a dental practice setting, insurance, and NC Tracks.

Other requirements: none.

Performance Requirements:

Knowledge:

• Knowledge of dental practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.

Skills:

• Skill in communicating effectively with Dentist and Dental Assistants about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.