Volunteer Services Manager at Northern Illinois Hospice – Rockford, Illinois

Lead with Purpose. Inspire with Heart. Make a Lasting Impact.

At Northern Illinois Hospice, we don’t just provide care, we create meaningful moments. We are searching for a dynamic Volunteer Services Manager who is ready to lead with compassion, energize volunteers, and shape the future of hospice care in our community. If you’re a mission-driven professional, this Volunteer Services Manager role is your opportunity to make a difference every single day in hospice.

Why You’ll Love Working Here

Since 1979, Northern Illinois Hospice has been a trusted leader in hospice care. As a Volunteer Services Manager, you’ll join a collaborative team that values compassion, innovation, and service excellence in hospice. This position plays a critical role in advancing the mission of hospice and enhancing the patient and family experience.

A Day in the Life of a Volunteer Services Manager

No two days are the same for a Volunteer Services Manager. As a Volunteer Services Manager, you will partner with clinical teams to align volunteer support with hospice patient needs, lead trainings, and build meaningful volunteer experiences in hospice. A successful Volunteer Services Manager inspires volunteers, strengthens community partnerships, and ensures every interaction reflects the heart of hospice.

What You’ll Do

As a Volunteer Services Manager, you will:

• Lead and grow a volunteer program aligned with hospice priorities
• Recruit, train, and retain volunteers supporting hospice services
• Oversee onboarding, supervision, and performance management
• Develop new volunteer opportunities that expand hospice reach
• Manage budgets, reporting, and quality improvement for hospice programs
• Serve as the Volunteer Services advocate within the hospice interdisciplinary team
• Inspire excellence and engagement across all hospice volunteer activities

Schedule & Work Details

• Monday through Friday 8:15 am-4:45 pm.
• Occasional afterhours and weekends when volunteer support is requested for patients (e.g., 11th Hour “Vigil” volunteers who support actively dying patients); afterhours and weekend support is coordinated between the Volunteer Services Manager and designee(s).
• Schedule may at times require coordination prior to the start of work day and/or after hours.
• Periodic travel required.

What You Bring

• Bachelor’s degree (human services or related field preferred)
• 3+ years of supervisory experience
• Volunteer management experience preferred
• Strong leadership, facilitation, and organizational skills
• Passion for serving others through hospice
• A proactive, mission-driven approach as a Volunteer Services Manager

Salary Description

We support our employees’ wellbeing and regularly benchmark with other companies in our industry to offer an extensive Total Reward package for this position. The expected base salary range for this role is $57,800 - $78,000. However, final base pay will be carefully determined based on several factors, including education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Benefits

• Comprehensive medical, dental, vision
• Generous PTO
• 401(k) with match
• Company-paid life, AD&D, disability

Ready to Step Into This Volunteer Services Manager Role?

If you’re ready to grow your career as a Volunteer Services Manager and lead meaningful work in hospice, we want to hear from you. This Volunteer Services Manager opportunity offers purpose, leadership, and impact in hospice care.

Apply today—it takes just minutes. Submit your resume and our team will connect with you quickly. Start your journey as a Volunteer Services Manager in hospice now.

About Us:

Founded in 1979, Northern Illinois Hospice was created by the community to serve the community. As the region’s first hospice provider, we remain dedicated to delivering extraordinary care that brings comfort, dignity, and peace of mind to patients and families. Our team is made up of your neighbors—caring professionals who live here too—always ready to honor your needs and wishes with compassion and heart.

Northern Illinois Hospice is an equal-opportunity employer. We are committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Northern Illinois Hospice, we believe diversity makes us better.

Northern Illinois Hospice is a drug free workplace.