Learning & Development Specialist - Corporate & Technical Training at Orlando Telephone Company Inc – Orlando, Florida

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Learning & Development Specialist – Corporate & Technical Training to join our People Operations team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Learning & Development Specialist – Corporate & Technical Training

Status: Full-Time/Exempt

Reports to: Sr. Manager People Operations

Position Summary:

The Corporate Trainer designs and conducts company and work-related training and development programs to improve employee skills and Summit Broadband’s organizational performance.

Job Description:

• Assesses company training needs through surveys, interviews with employees, focus groups, and meetings with managers and Company leadership.
• Designs, plans, organizes, and directs orientation and training programs for new and existing employees, across a wide array of company systems and departments.
• Trains employees and new hires on corporate programs, systems, processes, and policies.
• Deliver new hire and refresher technical training for call center, technical operations center and field technical staff.
• Offers specific training programs to help employees maintain or improve job skills.
• Presents information with a variety of instructional techniques or formats.
• Obtains, organizes, and develops training procedure manuals, guides, or course materials.
• Utilizes the Company’s LMS to plan, organize, track, and evaluate training initiatives.
• Designs, plans, organizes, and facilitates Company annual trainings.
• Evaluate training programs and develop alternative training methods if needed.
• Keep up with developments in area of expertise.
• Exemplifies Company culture and philosophies of the organization.
• Works effectively as a team member with other team members and department staff.
• Additional duties as assigned.

Required Skills/Abilities:

• Strong presentation skills including speaking to groups.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training.
• Knowledge of principles and methods for curriculum and training design.
• Knowledge of teaching and instruction for individuals and groups.
• Knowledge of the structure and content of the spoken and written English language.
• Management of resources.
• Ability to motivate, develop, and direct people.
• Ability to establish and maintain working relationships.
• Strong communication skills.
• Creative thinker.
• Adept with a variety of multimedia training platforms and methods.
• Experience with learning management systems.
• Proficient with Microsoft Office Suite, Email, Internet programs.
• Proven ability to work under pressure and solve problems.
• Must be able to pass criminal background and drug test
• Valid driver’s license with a clean driving record

Education and Experience:

• Associate’s or Bachelor's (preferred) degree in relevant field.
• Two years of experience designing and implementing employee development programs.
• Certified Professional in Learning and Performance (CPLP) credential preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband is a tobacco and drug free workplace.