Billing Administrator at Carolina Chillers LLC – Ladson, South Carolina

As a Billing Administrator this role will be responsible for a variety of tasks associated with the

accounting practices for the Service team. These tasks will include but will not be limited to the billing

process, responding to customer inquiries, and verifying proper charge codes time, in accordance with

the established accounting standards and billing policy.

This position works together with the service managers, service coordinators, account managers,

accounts receivable, and CFO to provide accounting support to the entire organization.

Service Administration

• Billing: Review completed service tickets and prepare job costing for invoice creation. Post receipts of paid invoices.
• Portals: Enter invoices into to customer specific electronic portals.
• Completeness Review: Complete on a weekly basis a review to ensure that all completed jobs have been properly submitted for billing.
• Collections: Work with the Accounting team members on aging and customer past due notices.

Relationship Building

• Establish and maintain a rapport / positive working relationship with all potential and existing customers. Promptly address any customer concerns and assure resolution in order to maintain positive long-term relationships.
• Establish and maintain a rapport / positive working relationship with company teammates. Professionally resolve any issues in order to capitalize on all business growth opportunities.

To perform the job successfully, an individual should demonstrate the following competencies to

perform the essential functions of this position:

• Problem solving: Identify and resolve problems in a timely manner; gather and analyze information skillfully.
• Customer Service: Manages difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meets commitments.
• Planning/Organizing: Prioritize and plan work activities and use time efficiently.
• Quality Control: Demonstrate accuracy and thoroughness monitor own work to ensure quality and apply feedback to improve performance.
• Quantity: Meet productivity standards and complete work in a timely manner.
• Adaptability: Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability: Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Safety and Security: Observe safety and security procedures and use equipment and materials properly.

Education and Training Requirements (licenses, programs or certificates)

• Two-year degree in accounting or five years of related accounting experience

Experience and Knowledge Requirements

• Great Plains Accounting experience preferred
• Intermediate level of computer literacy, specifically MS Word and Excel

Travel Required

• No travel required

Physical Requirements:

The position requires the candidate to have the ability to lift approximately 15-20 lbs. in

assistance of loading, unloading, and storing materials and equipment. The position will also

require bending, climbing, pulling, pushing, balancing, kneeling, twisting, standing, and climbing

stairs and ladders.