Branch Manager at CFG Bank – Baltimore, Maryland

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5.5 billion in assets by 2025. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal in 2022, 2023 and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.

POSITION SUMMARY:
As Branch Manager, you will lead all aspects of branch performance, ensuring exceptional customer service, and driving branch growth. In addition to managing daily operations, the Branch Manager will spearhead business development and networking initiatives to strengthen CFG Bank’s presence in the local market. Building strong relationships with clients and community partners will be essential to generating new opportunities and fostering long-term success. Regular business hours are Monday through Thursday, 9:00 AM to 4:00 PM, and Friday, 9:00 AM to 5:00 PM. This is an exciting opportunity to shape a new branch from the ground up while championing CFG’s commitment to exceptional customer experiences and core company values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Actively manage the day-to-day operations of the branch, ensuring efficient and effective performance.
• Promote the bank’s products and services by proactively identifying client needs and converting opportunities into meaningful banking relationships.
• Build and strengthen the branch’s presence in the community through consistent engagement at local events and organizations, with flexibility to participate in occasional evening functions.
• Develop and maintain client relationships through community involvement, referrals, and direct interactions.
• Manage and develop branch employees, providing coaching and motivation to achieve goals.
• Ensure compliance with all bank regulatory policies and procedures, including security and audit protocols.
• Handle customer inquiries and resolve issues in a professional and timely manner.
• Manage the branch budget and oversee controllable expenses.
• Ensure the branch environment is clean, orderly, and all equipment is in good working condition.

QUALIFICATIONS AND REQUIREMENTS:
• Minimum of five years of related management experience and a bachelor’s degree.
• Should have a strong understanding of IRA account structure, rules, and requirements.
• Effective written and verbal communication skills to work successfully with the public, and employees across multiple departments.
• Must have basic math skills and demonstrate effective time management and organizational skills.
• Must have effective interpersonal and supervisory skills.
• Strong computer skills including Word, Excel & PowerPoint
• Ability to sell & cross-sell bank products and services effectively.
• Demonstrate ability to manage multiple projects simultaneously.
• Able to lift office supplies up to 40 lbs. (e.g., Storage boxes, bags of coin, cash box, etc.).
• Must be flexible and willing to assist when needed (covering other branches, work hours etc.).
• Able to perform in any branch position, as needed.
• Strong decision making and problem-solving skills.

COMPENSATION DISCLOSURE:
In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $90,000 to $110,000 annually. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

BENEFITS AND ADDITIONAL COMPENSATION:
Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:
• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, and wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions

EOE STATEMENT:
CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.