Assistant Donation Ambassador - Yelm at South Puget Sound Habitat for Humanity – Yelm, Washington

South Puget Sound Habitat for Humanity is an affiliate of Habitat for Humanity International focused on providing affordable housing solutions in Thurston and Lewis counties. We believe that every person, no matter who they are, deserves a decent place to live. Our work includes building new, energy-efficient homes, preparing households for homeownership, guaranteeing affordable mortgages to homebuyers, performing critical housing repairs, and running two successful resale stores. It is an exciting time at South Puget Sound Habitat as our immediate goals for the future include three new developments and hundreds of repair projects, drastically outpacing our past production—and we are working to scale our operations to meet these goals.

South Puget Sound Habitat Stores are home improvement social enterprises that accept donated goods from businesses, manufacturers, contractors, and the general public. Once processed, we then sell donations at discounted prices to the public. This earned income helps fund South Puget Sound Habitat’s mission - while Store operations increase the visibility of our work within the community. Stores also facilitate recycling and help minimize landfill waste. Team members are mission-driven and maintain a high level of customer and donor satisfaction in focus.

POSITION SUMMARY

The Assistant Donation Ambassador is responsible for organizing, managing and performing a wide variety of donation duties in support of South Puget Sound Habitat for Humanity’s mission. The primary responsibility is to assist the Donation Ambassador with donation pick-ups from donor’s homes/businesses, while maintaining a friendly attitude. The donation team is many times the first and only contact with a donor/customer and plays an integral part in communicating our mission and values to our guests. In addition to pick-ups, offloads donated product and assists in the Store/Warehouse as needed.

WHO SHOULD APPLY

You like both being around people and being organized, and you are an outgoing person who likes providing great customer service, working with a team and working to support a mission-focused enterprise. You enjoy a fast-paced work environment and a wide variety of tasks during a typical work day. You like to be on your feet and moving around the majority of your time at work. You bring a positive attitude to daily routines—and the occasional surprise—and have a knack for keeping those around you motivated.

RESPONSIBILITIES

Key Responsibility: Donation Pick-ups (60%)

The Assistant Donation Ambassador works with the Donation Ambassador to ensure in home pick-ups are completed in a timely and respectful manner in donors homes. Responsibilities generally include:

Assist the Donation Ambassador with donation pick-ups from donor’s homes/businesses, while maintaining a friendly attitude.Pick-up and deliver donations, using Habitat for Humanity vehicles in the absence of Habitat Donation Ambassador.Assist in keeping our trucks well maintained and clean, minor repairs as neededAdhere to the criteria for donated materials.

Key Responsibility: Customer Service (30%)

The Assistant Donation Ambassador is responsible for providing outstanding customer service both in donors homes and businesses, as well as in the store. Responsibilities generally include:

Assists in the store as needed when donation pick-ups are completed for the day.Exhibit a positive working attitude by demonstrating respect for fellow workers, donors and customersCommunicate with donors, volunteers, and shoppers the mission of Habitat and our current projectsHelps maintain organization and cleanliness in the Habitat Store and Warehouse areas

Key Responsibility: Additional Duties (20%)

The Assistant Donation Ambassador helps maintain a clean and orderly work environment. Responsibilities generally include:

Help maintain organization and cleanliness in the Habitat Store and Warehouse areasDaily maintenance checks to company vehicleAssist in pricing of donated materials

Key Responsibility: Leadership, Teamwork, and Inclusivity

All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion. Responsibilities generally include:

Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.Meet and endorse organization standards for record keeping and information sharing.Contribute to organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.

REQUIREMENTS

Education and Experience

High school diploma or equivalentRetail/ customer service experience is a plus but not required.Previous experience driving a 16 ft box truck or similar is a plus, but not required

Required Knowledge, Skills, and Abilities

Must be 21 years of ageMust have a valid Washington State driver’s license and at least one year minimum of driving experience. A driving record check will be required prior to operating company vehiclesStrong relationship building skills with an ability to work constructively and diplomatically with a variety of people Ability to organize, plan and prioritize work to completion Ability to handle confidential information with discretion Ability to read, count, write and communicate effectively Ability to accurately and safely operate store equipment such as computers, pallet jacks, ladders, etc. Ability to handle cash and point of sale systems accuratelyAbility to pass a background and reference checkCommitment to the South Puget Sound Habitat mission and core values

CORE VALUES

Successful team members share the following core values:

Diversity, equity, and inclusion: We value diversity and aim to make our workplace and services accessible and welcoming to all, especially those who are most often marginalized and misunderstood.People First: We consider the human impact of our decisions and prioritize well-being as well as closing equity gaps.Community: We understand that we are connected to one another and that we must root our efforts in trust and collective achievement.Future Generations: We strive for lasting change. Our plans, our designs, our decisions don’t just impact the here and now; they are opportunities to serve future generations as well.Integrity: We do what we say we will do, and we do it honestly, ethically, and equitably. We hold ourselves accountable for our actions.

DETAILS

Reports to: Store ManagerSupervises: NoneHours: 25 hours per week. Store hours are from 10:00 am - 6:00 pm, seven days a week. This position has largely fixed shifts, Wednesday through Sunday from 10:00 am to 3:00 pm. Hours may vary based on business needs.Compensation: Hourly: Position range: $17.25-$20.35; expected hire range: $17.25-$17.60FLSA Status: Compensation: Hourly: Position range: $17.25-$20.35 ; expected hire range: $17.25-$18.50.FLSA Status: This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA); it earns overtime for additional time workedBenefits: Sick and vacation time earned based on hours worked; 13 paid holidays per year. Simple IRA with 3% match after 6 months of employment.Environment: This position will be based in our Store located at 207 Yelm Ave E Yelm, Wa 98597. Most of the work day will be outside the store and will consist of driving, loading donations into the truck, unloading donations and occasionally loading recycle items, dump runs, and working in the store/warehouse. It can be reached by car or public transit. The building is accessible.Conditions: This position will be regularly required to communicate with others, reach with arms and hands, carry up to 75 lbs., walk/stand for the majority of the workday. It additionally requires limited use of a computer, keyboard, screen, phone and tablet.Training: The successful candidate will be onboarded and initially trained through a combination of in-person, online, and written trainings; they are expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities. The candidate may additionally be required to earn appropriate safety certifications, which will be sponsored by the organization. Disclaimer: This job description is not to be construed as an exhaustive list of duties nor required skills. Employees may occasionally perform duties outside of their normal responsibilities to meet the needs of the organization.

APPLY

Submit your cover letter and resume through the portal found at: spshabitat.org/learn-more/careers. We will contact successful applicants for interviews.

South Puget Sound Habitat for Humanity values a diverse and inclusive workplace and strongly encourage applications form individuals of all backgrounds, including those historically underrepresented.

South Puget Sound Habitat for Humanity is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, disability status, religion, national origin or any other basis prohibited by applicable law.

Updated: March 2026