Operation Manager- Lakeland at Painters Supply and Equipment Co. – Lakeland, Florida

Position Summary

The Operations Manager is responsible for the end-to-end flow, accuracy, and integrity of products moving into and out of the facility. This role oversees procurement coordination, receiving, inventory control, storage practices, order validation, billing accuracy, and outbound shipment for paint and specialty coating products. The position ensures operational discipline, system accuracy, and efficient product handling without direct customer-facing responsibilities.

A critical component of this role is ensuring absolute alignment between physical product movement and system billing to prevent revenue loss, billing errors, and inventory discrepancies.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

Key Responsibilities

Procurement & Inbound Product

• Coordinate product purchasing and replenishment with approved vendors
• Schedule and manage inbound deliveries
• Oversee unloading, product check-in, and verification against purchase orders
• Resolve discrepancies with vendors and internal teams before product is made available in inventory

Receiving & Inventory Control

• Ensure accurate receiving, scanning, and system entry of all products
• Maintain real time inventory accuracy in the operating system
• Lead cycle counts, reconciliations, and inventory audits
• Monitor product dating, rotation, and proper storage requirements specific to coatings and specialty materials

Storage & Facility Product Organization

• Establish and maintain organized, safe, and efficient storage practices
• Ensure products are stored according to manufacturer and safety guidelines
• Maintain clear product identification, labeling, and location accuracy

Order Validation, Billing Accuracy & Outbound Shipment

• Oversee accurate pulling, staging, and verification of all orders prior to release
• Validate that every item leaving the facility is correctly entered, priced, and reflected in the billing system
• Confirm alignment between physical product, system order, and customer invoice before shipment
• Coordinate outbound shipments and transfers
• Prevent shipment and billing errors through process discipline, documentation, and verification controls
• Investigate and resolve billing discrepancies, inventory variances, and shipment errors
• Partner with accounting or administrative teams to correct billing issues and prevent recurrence

Operational Process Ownership

• Develop, implement, and enforce standard operating procedures for product flow and billing verification
• Monitor workflow efficiency and identify process improvement opportunities
• Ensure compliance with safety procedures and material handling standards
• Maintain clean, orderly, and audit ready work areas

Systems, Reporting & Financial Integrity

• Maintain high accuracy in inventory, purchasing, and billing systems
• Track and report key operational metrics (inventory accuracy, order accuracy, billing accuracy, receiving errors)
• Support internal audits and reporting requirements
• Own the process that ensures product movement directly and accurately translates into company revenue

Team Leadership

• Provide daily directions to staff involved in receiving, inventory handling, order pulling, and shipping
• Train team members on proper procedures, systems use, billing verification, and safety practices
• Promote accountability, accuracy, and operational discipline

Qualifications

• 3+ years of operations, inventory, supply chain, or distribution experience
• Direct experience with inventory systems, scanning, purchase orders, and billing/order systems
• Strong understanding of how inventory accuracy and billing accuracy are interconnected
• Ability to lead process execution and enforce operational standards
• Working knowledge of safety practices related to material handling
• Strong organizational, problem-solving, and communication skills
• Ability to lift and move products as needed, up to 75lbs.
• Ability to read, write and speak English

Preferred Experience

• Experience in paint, coatings, chemicals, or specialty product environments
• Experience with cycle counts, audits, inventory reconciliation, and billing verification
• Supervisory or team lead experience

Success Measures

• Inventory accuracy and system integrity
• Zero shipment-to-billing discrepancies
• Order and invoice accuracy
• Efficient receiving and shipment processes
• Organized and compliant storage practices
• Adherence to safety and operational procedures

This role is critical to protecting company revenue by ensuring product accuracy, operational efficiency, and precise billing alignment for all materials moving through the facility.