Showroom Sales Representative at Walpole Outdoors LLC – East Fallmouth, Massachusetts

Fencing, Gate & Pergola Experts

Since 1933, Walpole Outdoors has been the standard for handcrafted outdoor products, meeting the needs of homeowners and professionals alike with an unsurpassed variety of styles and custom designs.

Today, Walpole maintains its position as a premier outdoor living space company through a commitment to working with customers and by applying new techniques and technologies to ensure that the end result exceeds their expectations.

Join Our Team!

Our employees are the best in the industry! We are seeking motivated, customer-focused individuals who are eager to apply their existing skills, learn new ones, and grow within our organization.

The Showroom Sales Representative is responsible for delivering exceptional in-store customer experience while driving sales and supporting daily showroom operations. This role serves as the primary point of contact for customers, guiding them through product selections, preparing quotes, and ensuring orders are processed accurately and efficiently.

• Greet customers promptly and professionally, creating a welcoming showroom environment
• Educate customers on products and services, including lantern posts, mailbox posts, pergolas, fencing and related offerings
• Prepare and present accurate quotes; close sales and upsell when appropriate
• Schedule appointments and coordinate communication between customers and field Sales Consultants
• Pull Dig Safe tickets and ensure proper documentation prior to installation
• Process sales orders accurately and follow established procedures to ensure seamless communication with installation and delivery teams
• Conduct order follow-up, including thank-you communications and customer updates
• Maintain showroom cleanliness, organization, and visual presentation at all times
• Safeguard showroom access, including holding and managing showroom keys

Skills and Qualifications

• Strong customer service and sales skills
• Comfortable engaging customers and building relationships in a retail showroom environment
• Proficient computer skills. Experience with Salesforce.com or similar CRM systems
• Strong organizational and communication skills
• Self-motivated with the ability to work independently
• Professional, positive attitude with a team-oriented mindset
• Willingness to learn detailed product knowledge, pricing, and services

Physical Requirements:

• Able to lift up to 20 lbs.
• Ability to stand and walk for extended periods
• Comfortable working in an active retail showroom environment

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life Insurance
• Paid time off

Walpole Outdoors is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.