Technology Analyst/Support at Reserv – Atlanta, Georgia

About Reserv

Reserv is an InsurTech company creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. We’re stripping away the "mundane" to set a new global standard for the insurance industry!

Founded by industry veterans, with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We’re focused on automating highly manual tasks to tackle long-standing problems and mundane tasks in claims while setting the new standard for TPAs, insurance technology providers, and adjusters alike.

We're seeking an IT Analyst who is as passionate about Apple endpoints and workflow automation as we are about transforming insurance. You’ll become the go-to expert for our cloud-native tech stack, working hand-in-hand with our Security and Engineering teams to build a secure, frictionless employee experience. If you’re technically curious and ready to evolve alongside a venture-backed disruptor, you’ll fit right in."

This is a Remote Role however, we are not accepting candidates from Alaska, Hawaii or outside of the continental US.

What to expect

• Be the “go to” expert for our MacOS ecosystem. Provide Tier 1 & 2 support providing our employees with a high performance technical experience
• Orchestrate onboarding and offboarding processes, including user provisioning and deprovisioning via Okta automating our user lifecycle management
• Administer, support and optimize core productivity, collaboration, and business applications used across the organization from Google Workspace to specialized business applications and core Reserv products
• Assist with Apple device lifecycle management, including provisioning, imaging, OS updates, security baselines, and hardware troubleshooting. Tackle and solve hardware puzzles
• Perform basic identity and access management tasks, including group management, application access, MFA support and access reviews. Help keep our data secure and our team stays productive
• Troubleshoot application, device, and access-related issues, escalating complex problems when appropriate. Document and escalate recurring issues to the Engineering team to create solutions not workarounds
• Maintain accurate hardware and software asset inventory. Ensure we have the right assets at the right time
• Document IT processes, standard operating procedures, and troubleshooting guides on a regular basis! Take ownership!
• Assist with IT projects such as new application rollouts, device management policy improvements, automation initiatives and system enhancements
• Support IT and security best practices in coordination with the Security team (e.g., device compliance, access hygiene, endpoint posture)

Does this sound like you?

• 1-3 years of experience in an IT support, help desk, or systems administration role. You’re a MacOS native, navigating a Unix/Linux environment while being fluent with Windows
• Hands-on experience with Apple device management (or strong willingness to learn)
• Experience with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
• You know your way around identity and access management concepts (SSO, MFA, user provisioning)
• You translate “tech speak” into “human speak”. Show empathy while working through issues/troubleshooting with end users. Let your technical magic skills shine and educate along the way
• Demonstrated ability to learn new tools and adapt in a fast-paced, SaaS-heavy environment
• Experience working in a cloud-first or startup environment

• You’re familiar with Apple Automated Device Enrollment (ADE/DEP) and Apple Business Manager and can’t wait to learn more
• You’re security minded and familiar with endpoint security or compliance controls on MacOS
• You love automation!! Scripting languages such as Bash, zsh, Powershell are your friends
• You earned them! Use them! Relevant IT certifications are a plus (e.g., CompTIA A+, Apple certifications). Bootcamps and advanced Technology training are great. Pursuing an Associate or Bachelors degree - amazing!
• You’ve worked with/had exposure to working with hardware/software vendor relationships

What we offer

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy and energized
• Generous family leave policy
• Work from almost anywhere to facilitate your work life balance (exceptions apply)
• Cool, functional swag
• Apple laptop, large second monitor, and other quality-of-life equipment you may want

Technology is something that should make your life easier, not harder! At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!