Program Manager - Safety & Workplace Violence Prevention at Heritage Health - Idaho – Coeur d'Alene, Idaho

Description:

The Program Manager – Workplace Safety and Prevention will be responsible for developing, implementing, and overseeing Heritage Health’s comprehensive safety and workplace violence prevention programs. This role ensures compliance with federal and state regulations, HRSA requirements, CMS Emergency Preparedness Rule, and nationally recognized standards (OSHA, ANSI/ASIS WVPI AA-2020, IAHSS). The Program Manager will lead cross-functional initiatives, coordinate training, and establish governance structures to protect staff, patients, and visitors while supporting Heritage Health’s trauma-informed, patient-centered mission.

What You'll Love About Working Here:

Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.

Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.

Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.

Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.

Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You

Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.

Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.

Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.

Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence.

Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.

Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.

Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

• Required: Bachelor’s degree in Public Safety, Healthcare Administration, Risk Management, Security Management, or related field
• Preferred: Master’s degree in a related field
• Certification (preferred): Certified Protection Professional (CPP), Certified Healthcare Protection Administrator (CHPA), or Workplace Violence Prevention Specialist.
• 5+ years of progressive experience in security management, healthcare risk management, emergency preparedness, or workplace violence prevention.
• Proven experience designing and implementing compliance-based safety/security programs in healthcare or similar high-risk environments.
• Demonstrated ability to coordinate multidisciplinary teams and manage complex policy frameworks

Your Essential Duties:

Program Development & Oversight

• Develop, implement, and maintain Heritage Health’s Workplace Violence Prevention and Intervention (WVPI) Plan.
• Ensure policies and procedures reflect OSHA’s General Duty Clause, CMS Emergency Preparedness Rule, HRSA expectations, and ANSI/ASIS WVPI AA-2020 standards.
• Lead the integration of violence prevention policies into broader organizational risk management, compliance, and HR frameworks.
• Coordinate updates to the Emergency Preparedness Plan (EPP) and Hazard Vulnerability Assessments (HVA).

Governance & Compliance

• Serve as primary owner of security and workplace violence prevention policies (SEC category) and emergency preparedness policies (EP category).
• Establish governance protocols for multidisciplinary threat assessment and response, ensuring legal defensibility and compliance readiness.
• Liaise with regulatory agencies (OSHA, CMS, HRSA) during audits, site visits, and inspections.

Threat Management & Incident Response

• Oversee intake, triage, and case coordination for security threats, disruptive behavior, and workplace violence incidents.
• Collaborate with HR, Legal, Compliance, Leadership, and Facilities to ensure coordinated threat management.
• Utilize the incident reporting system to document incident investigation, response, and follow-up.

Training & Education

• Develop and deliver organization-wide training programs, including new hire orientation, annual refreshers, and specialized training for managers, and clinical staff.
• Implement drills and exercises in compliance with CMS and HRSA requirements, ensuring cross-department and community partner involvement.
• Promote trauma-informed practices and de-escalation skills across the workforce.

Collaboration & Leadership

• Partner with the Disruptive Behavior Committee (DBC) to support patient-centered approaches to disruptive behavior.
• Facilitate multidisciplinary collaboration across HR, Facilities, Compliance, and Clinical teams.
• Serve as primary liaison with local law enforcement, EMS, and emergency management agencies.

Program Evaluation & Continuous Improvement

• Collect, analyze, and report on safety and workplace violence data to identify trends and drive continuous improvement.
• Conduct after-action reviews following incidents or drills, implementing corrective actions.
• Lead annual program review, updating policies and training in line with emerging regulations and industry standards.
• Regular and predictable attendance is an essential function of this position.
• Performs miscellaneous job-related duties as assigned.

Your Success Factors

• In-depth knowledge of OSHA, CMS, HRSA, ANSI/ASIS WVPI AA-2020, and IAHSS standards.
• Strong leadership, facilitation, and change management skills.
• Excellent written and verbal communication; ability to prepare policies, training curricula, and compliance documentation.
• Proficiency in incident reporting systems, data analysis, and program evaluation.
• Commitment to trauma-informed care and balancing safety with compassionate clinical practices.

Job Overview

Working Conditions: Work is normally performed in a typical interior, administrative work environment in an office building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

• Prolonged periods of sitting, walking, and working on a computer.
• May lift up to 15 pounds at times.
• Must be able to access and navigate various departments of a given location.
• Must be able to complete tasks in a noisy or stressful environment.
• Must be able to adhere to process protocol.