CLERK TYPIST 2 - DOVER DIAGNOSTICS at Aultman Health Foundation – CANTON, Ohio

Purpose of Position: Clerk Typist(outbuildings)

Creates accurate and thorough registration for outpatient visits and pre-op testing. Secures appropriate signatures, financial information and documents for treatment and billing purposes. Interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services.

Primary Responsibilities

Registration and Account Creation

• Enters patients into system via face to face interactions.
• Accurately and thoroughly collects, analyzes, and records demographic, insurance, financial, and clinical data in computer system.
• Updates and edits information in computer system, ensuring that all fields are populated correctly and appropriately.
• Ensures provider order is accurate and meets hospital guidelines.
• Obtains information and completes Medicare Secondary Payer Questionnaire and other payer-specific documents as required
• Performs compliance checking of orders for Medicare insurance.
• Contacts physician offices for clarity on orders.
• Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative.
• Documents system with activity comments to ensure appropriate account follow-up.
• Captures correct primary care physician
• Records patient e-mail address when available for enrollment to patient portal and/or applicable surveys.
• Maintains standing orders for patients with repeat services

Financial Activities

• Initiates electronic inquiries to payers and obtains eligibility and benefit information.
• Ensures accuracy of patient data with electronic inquires as it relates to addresses.
• Assesses patient liability at time of service in respects to coordination of benefits of insurance payers.
• Provides patients with financial assistance applications per department guidelines.

Administrative Clerical Duties

• Ensures patient tracking systems are updated with patient activity.
• Answers phones and routes calls as necessary.
• Monitors and maintains multiple work queues as instructed and assigned.

Other Responsibilities

• Demonstrates compliance with all policies related to the organization’s Corporate Compliance Program as evidenced by attendance at applicable educational programs; consistently carrying out job responsibilities ethically and professionally; exhibiting ethical and professional workplace behavior and decision-making; and reporting any infractions using the appropriate chain of command and without fear of retribution.
• Completes annual learning requirements, reviewing fire safety and electrical safety policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues.
• Demonstrates an interest in patient safety education and participates proactively in identifying problems and incidents in the department and throughout the hospital which place any patient, visitor, or staff member at risk or injury.
• Attends educational seminars, meetings, and updates as needed.
• Modifies work schedule to meet department goals and deadlines.
• Follows EMTALA, HIPAA, payer, and other regulations and standards.
• Maintains work area in a neat and orderly fashion.
• Observes hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment.
• Adheres to department customer service standards.
• Avoids excessive absenteeism and tardiness so that it does not warrant repeated formal disciplinary action and/or disrupt department productivity.
• Adheres to established schedules for breaks and meal periods.
• Acts willing and ready to assist department personnel with their duties as time permits or need arises.
• Readily identifies work that needs to be performed and completes it without needing to be told.
• Performs job duties with attention to safety of self and others.
• Other duties as assigned.

Education and Experience

• Requires minimally a high school diploma or GED.
• Requires previous work experience in customer service and general clerical/office procedures.
• Applicable classwork may be substituted for previous work experience.
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Prefer Medical Terminology certification.

Knowledge and Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be adept at multi-tasking.
• Will be required to learn and work with multiple software/hardware products during the course of an average workday.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations.
• Able to build productive relationships with all contacts.
• Typing skills of 35 words per minute minimum.

Physical, Mental, and Environment Requirements

• Employee is regularly required to sit, stand, walk, talk and hear. Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.
• May bend, stoop, twist and reach in conjunction with the job requirements.
• May lift files, reference books, supplies, and other documents up to 10 lbs.
• May walk and push a wheeled cart with a computer and supplies weighing up to 50 lbs.
• This is both a sedentary and active position.
• Employee must be able to prioritize tasks and determine appropriate sequence for task completion.
• Must be able to respond to patients’, physicians’, and other customers’ questions, concerns, and comments in a professional manner.
• Employee is regularly exposed to noise associated with working around others in an office setting.
• May be exposed to a variety of illness and medical conditions.

Working Conditions

• Every other weekend and every other holiday
• Co-coordinated lunch and break periods
• Close working relations with clinical staff
• Constant walking utilizing Wireless on Wheels computer
• Continual involvement with patients and their families
• Ability to assist patients in wheelchairs and transport if necessary
• Assigned uniforms to be worn at all times
• Blood and body fluid exposure: 3