Hotel Front Desk Agent - Day Shift at RB Hospitality – Neenah, Wisconsin
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About This Position
We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.
As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule:
- Shift: 10am - 6pm
- Flexibility for weekends and Holidays is required.
- Weekly Hours ranging between 20-40 hrs. /week depending on part-time or full-time
Pay:
- $16 - $18 / hour
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
Team Member Perks / Benefits:
We believe in taking care of our team just like they take care of our guests.
Here’s what you’ll enjoy as a part of our team:
- Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times.
- Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
- Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
- Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
- Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays.
- Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
- 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
- Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members.
- Aflac Supplemental Insurance: Available for both full-time and part-time team members.
Position Overview:
The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Key Responsibilities:
- Greet guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
- Handle phone and email communication professionally and in a timely manner.
- Offer information on hotel amenities, local attractions, and dining; assist with recommendations and reservations.
- Process payments, manage reservations, and balance cash and credit reports.
- Address and resolve guest concerns, striving for complete guest satisfaction.
- Keep the front desk, lobby, and back office organized and clean.
- Follow security protocols for room keys and property.
- Work collaboratively with team members to fulfill special requests and provide exceptional service.
Qualifications:
- Hospitality or customer service experience preferred.
- Fluent in English (additional languages a plus).
- Professional appearance and a friendly, service-oriented demeanor.
- Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
- Ability to multitask effectively in a fast-paced environment.
We look forward to hearing from you!
Schedule:
Shift: 10am - 6pm
Flexibility for weekends and Holidays is required.
Weekly Hours ranging between 20-40 hrs/week depending on part-time or full-time