Quality Improvement (QI) Systems Specialist at Park Center Inc. – Nashville, Tennessee

Reports to: Director of Quality Improvement

Job Classification: Admin II

Wage Range $30.26 - $32.08 per hour for a 37.5 hour work week

FLSA: Non-Exempt

JOB SUMMARY

The QISS supports Park Center’s quality, compliance, and operational effectiveness by maintaining accurate, reliable data and supporting core systems, including the EHR and reporting platforms. This role conducts and analyzes data audits, identifies trends, and prepares reports that support quality improvement initiatives, accreditation readiness, regulatory requirements, and leadership decision-making.

This position also provides day-to-day EHR and systems support, assists with workflow updates, and develops training and documentation to promote consistent, high-quality documentation and efficient operations across programs.

ESSENTIAL FUNCTIONS

1. Data Management, Reporting & Quality Support

a. Enter, update, and validate operational and quality-related data across Park Center systems with a high level of accuracy.

b. Conduct EHR data audits to identify missing or incomplete documentation and confirm resolution.

c. Collaborate with the QI Director to analyze data, identify trends, and support quality improvement initiatives.

d. Assist in designing, implementing, and evaluating workflow changes to improve service quality and operational efficiency.

e. Compile, generate, and prepare routine and ad-hoc reports across platforms (EHR, LMS, etc.) to support leadership decision-making and continuous improvement.

2. Regulatory Compliance & Accreditation Support

a. Maintain working knowledge of applicable accreditation and regulatory requirements (e.g., CARF, TennCare, Department of Mental Health) related to documentation, data, and reporting.

b. Support accreditation and regulatory compliance efforts through data collection, reporting, and audit preparation.

c. Track and document member incidents and complaints for reporting and quality review purposes.

d. Conduct HIPAA Privacy Audits at all sites.

3. Operational Workflow & Systems Support

a. Serve as EHR and software application (e.g., Eleos) support, including troubleshooting, user guidance, and triage of system issues, escalating to IT as needed.

b. Support program staff in daily use of operational, reporting, and documentation systems to promote accuracy and consistency.

c. Coordinate and support system training for new hires and existing staff in collaboration with program leadership.

d. Assist with rollout of updated workflows, reporting processes, forms, and system enhancements, including updating templates and communicating changes.

e. Develop, maintain, and update system documentation, user manuals, step-by-step job aids, and quick-reference guides.

f. Support technical data extraction and Power BI dashboard maintenance to facilitate reporting and analysis.

g. Assist with data retention and protection standards and processes

h. Oversee Park Center intranet and related updates

4. Values cultural competence and diversity

a. Collaborates with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.

b. Takes deliberate steps to increase own cultural competency by attending trainings, events, discussions, workshops, etc.

5. Other Duties:

a. Is knowledgeable about agency policy and procedures and follows them accurately.

b. Attends all necessary staff meetings and trainings.

c. Other duties as assigned.

QUALIFICATIONS

Required Qualifications:

· Bachelor’s degree

· 1-2 years of experience in data management, operations support, or EHR system administration, ideally in a healthcare or human services setting.

· 1-2 years of experience with reporting, auditing, and quality data validation.

· Experience with creation of quality improvement systems, staff training and workflow process development.

Preferred Qualifications:

· Direct service experience in a behavioral health or mental health setting

· Experience working with individuals with serious mental illness (SMI), co-occurring disorders, or complex psychosocial needs

· Experience with EHR systems or similar clinical platforms.

· Experience assisting with accreditation, compliance, or regulatory reporting (e.g., CARF, state Medicaid programs).

· Knowledge of healthcare operational metrics and quality improvement processes.

· Experience with SQL and data analytics tools

*Equivalent combination of education and relevant experience may be considered.

SPECIFIC SKILLS

· Experience or willingness to learn basic SQL

· Experience or willingness to learn Power BI

· Exceptional organizational abilities

· Strong critical thinking skills

· Demonstrates strong initiative

· Committed to customer service

· Ability to receive constructive feedback and incorporate feedback into practice

· Demonstrate a commitment to organizational mission and values

· Excellent communication skills

· Attention to detail

· Proficient in Microsoft Office Suite

WORKING CONDITIONS

The job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Ability to talk, hear and see, with the visual acuity to detect errors. Requires the ability to sit or stand for long periods This position requires the ability to file, lift office products, occasionally up to 15 pounds. Occasional stooping and bending.

DIRECT REPORTS

None

SCHEDULE

The work schedule for this salaried position is Monday through Friday with flexible start and end times and is based on a 37.5-hour workweek.

WORK LOCATION

Office and remote