Clinical Support Specialist BH at Valleywise Health System – Phoenix, Arizona

Under the direction of the Clinical Coordinator, the Clinical Support Specialist works collaboratively within a multi-disciplinary team to provide needed services to clients who have been designated as Seriously Mentally Ill (SMI). Clinical Support Specialists are responsible for organizing, coordinating, and monitoring all non-clinical operations, including management of records, deliverables, multiple information systems, and triaging calls. Clinical Support Specialists serve as the primary customer service representative in coordinating care amongst the team, clients, providers, and/or stakeholders. The Clinical Support Specialist should possess an interpersonal style that is service-oriented with a willingness to learn, have professional and effective communication, work independently, show initiative, and have excellent attention to detail, procedures, processes, and policies. In addition, possesses an ability to handle crisis situations and utilize crisis intervention and/or conflict resolution skills.