Information Technology Administrator 3 - Service Delivery Deputy at State of Iowa – Des Moines, Iowa

This is a non-merit position. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Department of Management (DOM), Division of Information Technology (DoIT) is seeking a dynamic and experienced leader to serve as the Service Delivery Deputy. This pivotal role is responsible for guiding teams of architects and overseeing key functions including application delivery, solution architecture, digital and web services, service desk operations, and infrastructure management. The successful candidate will ensure staff are equipped with the skills and capabilities to meet evolving agency needs, while championing best practices and driving the implementation of innovative service initiatives that support both agency and statewide outcomes. This position plays a critical role in fostering collaboration across Service Delivery teams and stakeholders to deliver high-impact, customer-focused solutions.

Key Responsibilities:

• Oversee daily operations of DOM DoIT functional teams and implement strategic plans, goals, and procedures.
• Assign resources, manage staffing needs, and improve coordination and communication across teams.
• Lead financial planning, including budgeting, procurement approvals, and capital spending aligned with agency goals.
• Build and maintain strong relationships with stakeholders, including leadership, technical teams, and vendors.
• Provide leadership and mentorship while promoting best practices and supporting enterprise-wide IT initiatives.
• Supervise and coordinate the work of full-time employees and contractors delivering IT services aligned with DoIT policy goals.
• Manage personnel functions including hiring, performance evaluations, discipline, and adherence to employee policies and union contracts.
• Ensure projects are adequately staffed and delivered on time and within budget, while maintaining high standards of integrity and customer service.
• Oversee compliance with federal, state, and agency data security standards across all team activities.
• Perform additional duties as assigned to support operational efficiency, contribute to DoIT’s mission, and engage in professional development opportunities that enhance leadership growth.

As the Service Delivery Deputy, you will lead teams of architects and support a broad range of technology services, including:

• Application Development
• DevOps and SecDevOps
• Solutions Architecture
• Data, Business Intelligence, and Analytics
• Infrastructure and Networking
• Operations and Maintenance
• Digital/Web Services
• Artificial Intelligence

Working Arrangement:

This position requires onsite work in Des Moines, IA each week. Employees meeting all expectations of their work responsibilities may request remote work and develop a hybrid/remote schedule collaboratively with their manager.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Employer Highlights:
The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Flexible Working Environment- Work from Home Opportunities
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Background Check Requirements:

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate’s education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).
• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

Graduation from an accredited four-year college or university and experience equal to seven years of full-time professional work in information technology systems management which included three years of management experience in the area of application design and development or three years in managing professional staff engaged in the installation and operation of mainframe equipment;an equivalent combination of education and experience substituting the equivalent of six months of full time work experience in the development of computer applications or maintaining computer software systems or computer operations for one year of the required education to a maximum substitution of two years;substitution of one year (thirty semester of equivalent hours) of graduate level course work in Computer Science or Management Information Systems for one year of the required work experience to a maximum substitution of one year;employees with current continuous experience in the state executive branch that includes experience equal to three years of full time work as an Information Technology Specialist 4;employees with current continuous experience in the state executive branch that includes experience equal to two years of full time work as an Information Technology Specialist 5;employees with current continuous experience in the state executive branch that includes experience equal to two years full time work as an Information Technology Administrator 1;employees with current continuous experience in the state executive branch that includes experience equal to one year full time work as an Information Technology Administrator 2.

For additional information, please click on this link to view the job description.