Medical Equipment Engineer III at RAY AMERICA INC. – Fort Lee, New Jersey

The Medical Equipment Engineer III serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior engineering staff. The Engineer III acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Engineer I and II team members while contributing to continuous improvement initiatives and internal training.

• Provide expert-level technical support for complex dental equipment issues, both remotely and on-site
• Serve as the primary escalation point for unresolved or advanced technical cases from Engineer I and II staff
• Install, configure, inspect, test, and validate advanced dental equipment at customer sites
• Diagnose complex system failures and recommend corrective actions and long-term solutions
• Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
• Supervise, mentor, and provide technical guidance to Medical Equipment Engineer I & II team members
• Support onboarding and training of new engineers, including field shadowing and skills development
• Review service documentation for accuracy, completeness, and compliance with company standards
• Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations
• Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
• Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements
• Support internal process improvement initiatives and contribute to best-practice development
• Travel regularly to client sites (average 2–7 days per assignment) and provide leadership during multi-day or complex service engagements
• Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
• Perform other duties as assigned by management

• Directly supervises Medical Equipment Engineer I and II positions
• Provides performance feedback, coaching, and technical development support
• Assists management with workload planning, scheduling, and skills assessments

• Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred
• 5+ years of hands-on experience servicing medical or dental equipment, with demonstrated advanced troubleshooting expertise
• Prior experience mentoring, leading, or supervising technical staff
• Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment
• Proven ability to communicate complex technical information clearly to customers and internal teams
• Excellent customer service, interpersonal, and conflict-resolution skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems
• Valid driver’s license and ability to travel regularly
• Ability to work independently, prioritize tasks, and manage multiple complex service cases
• Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds