Software Business Analyst at Kelmar – Wakefield, Massachusetts

The Software Business Analyst will serve as a critical liaison between external clients, business stakeholders, and development teams, ensuring that software requirements are captured with clarity, validated against user needs, and delivered effectively.

This is a customer-facing role. The Software Business Analyst will regularly engage with clients during discovery sessions, workshops, and demonstrations, while also working closely with internal stakeholders, developers, and QA testers. The Software Business Analyst will gather and document requirements, collaborate on test planning, validate features against acceptance criteria, and use data analysis to recommend improvements.

The Software Business Analyst position is well-suited for an experienced analyst who enjoys working directly with customers and cross-functional teams, and who wants to grow their expertise in requirements, testing, and data-driven product improvement while contributing to enterprise-grade applications. The Software Business Analyst is a remote position with the option to work in any of Kelmar’s offices including Rockland, MA; Middleton, MA; or Wilmington, DE.

RESPONSIBILITIES AND DUTIES:

Requirements Discovery & Analysis

• Engage external clients and internal stakeholders to elicit detailed business requirements through interviews, workshops, and workflow observation.
• Translate solution-oriented requests into structured, testable business problems.
• Analyze existing workflows and propose enhancements to support business needs and system performance.
• Evaluate feasibility, business value, and impact of requested changes.
  

Documentation & Ticketing

• Write clear and actionable user stories and acceptance criteria in Agile planning tools.
• Maintain requirement traceability across the development lifecycle.
• Create supporting visuals such as process flows, wireframes, and mockups to enhance shared understanding.
• Ensure tickets are organized with sufficient business and technical context for efficient delivery.
  

Collaboration & Delivery Support

• Act as the primary point of clarification for requirements during development.
• Partner with QA to design and validate test plans and UAT scenarios.
• Support UAT execution and defect triage to ensure business needs are met.
• Facilitate client and stakeholder demonstrations, capture feedback, and refine requirements accordingly.
• Proactively communicate requirement changes, risks, and timeline impacts across teams.
• Travel occasionally (up to 10%) for discovery sessions or client meetings.
  

Continuous Improvement

• Actively identify and flag incomplete, conflicting, or missing requirement elements early.
• Propose enhancements to internal requirement gathering or documentation processes.
• Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality.
• Assess client support calls and feedback to identify usability issues and enhancement opportunities.
• Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms.
  

QUALIFICATIONS:

• 5+ years of relevant work experience.
• Bachelor’s degree in related field.
• Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks.
• Exceptional communication and stakeholder facilitation skills.
• Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to interpret data requirements, business logic, and relational database concepts.
• Ability to perform effectively in a fast-paced software development environment.
• Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook).
• Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively.
• Experience creating wireframes, user flows, or process maps using tools like LucidChart, Miro, or Balsamiq is preferred.
• Understanding of SQL or relational data concepts and ability to read queries is preferred.
• Knowledge of the financial, claims, or regulatory software domain is preferred.

All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.

SALARY & BENEFITS:
Compensation for this role varies depending on several factors including work location, level of experience, and skill set. As required by applicable law, the hiring range for this position is $85,000 – $100,000.

In addition, Kelmar provides the following benefits:

• Medical, Dental and Vision Insurance
• Flexible Spending Plans
• Basic Life, AD&D, and Voluntary Term Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Paid Parental Leave
• Paid Time Off
• Tuition Assistance
• Eligible for Discretionary Annual Bonus

The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team!

Kelmar Associates is an equal opportunity employer

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