Technical Repair Operations Manager at Intersection – Long Island City, New York

Who we Are?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

What is the Role?

As a Bench Manager, you will help CityBridge and the Operations team support several technical bench activities. These activities include refurbishment, repair, and manufacturing efforts. This role blends hands-on technical expertise with management, requiring strong leadership and organizational skills to keep technical operations running smoothly and efficiently. You will be an integral part of efforts to improve documentation and training, drive root-cause identification, implement processes, and identify gaps in efficiencies. You will lead a team of bench technicians repairing electrical components, refurbishing device assemblies, and performing final assembly activities. You will support the implementation of solutions, while leveraging creative capabilities, data, and infrastructure across various digital media properties.

What you will accomplish:

• Daily oversight and supervision of bench technicians and operations
• Responsible for end-to-end workflows; intake to output
• Ensuring processes are followed and protocols are enforced
• Manage complex component-level repairs and provide technical guidance
• Perform training, identify knowledge gaps, and develop technician skills
• Quality assurance testing on bench output; ensure quality, adherence to standards, and efficient repair/testing of diverse equipment
• Support bench inventory cycle counting and forward stocking efforts
• Acting liaison between bench operations and leadership
• Streamline efforts and identify gaps in processes and/or workflows
• Monitor key spare parts inventory to ensure sufficient quantity to support repair operations
• Analyze and synthesize data to develop internal and external reporting purposes.
• Collaborate with product managers, business leads, engineering, QA and support teams

You're a great fit for this role because:

• 5+ years of professional experience managing personnel
• 10+ years of experience performing technical repairs
• Strong leadership and organizational skills
• A mastery of understanding of IOT products; hardware and software relying on connectivity
• Experience with assorted interfaces (i.e. tablet, mobile, desktop, etc) as well as different operating systems
• Experience driving process improvements in a service and support environment
• Experience with Excel/G-Sheets, CRM, ERP, and Asset Management platforms, is preferred
• Excellent oral, written, and visual communication and presentation skills
• Want to be a part of a fast-paced innovative team

Total Compensation $70,000-100,000

At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.