Technical Service Controls Engineer - US at Brown Machine Group – Knoxville, Tennessee

QUALITY SYSTEM RESPONSIBILITY:

Irrespective of other responsibilities, have the freedom and authority to initiate action to prevent
product non-conformity, identify and record quality problems, recommend solutions, verify
implementation, and control further process until the deficiency has been corrected.

POSITION SCOPE:

Start-up, debug, installation, troubleshoot, repair, and conduct training on all Brown equipment in the customer’s plant and at Brown Machine when required.

KEY DUTIES AND RESPONSIBILITIES:

1. Accomplishes or assists in the installation and start-up of equipment at customer plants as assigned.
2. Performs preventative maintenance on machines at customer plants as assigned.
3. Performs training on machines at customer plants as assigned.
4. Repairs or adjusts machines at customer plant as assigned. Checks repair work or adjustments by observing machines in operation. Ascertains that repaired or adjusted equipment is operating in accordance with customer requirements before leaving the customer’s plant.
5. Assists other Brown Machine employees in activities at customer plants as required in conjunction with service calls.
6. Suggests modifications or changes in existing equipment based on observations made in the course of performing service work.
7. Reviews all spare parts on hand at customer plants and advises customer what spare parts are needed to bring the parts inventory up to prescribed levels.
8. May perform repair, adjustment, and/or assembly work on experimental machines located at Brown Machine as assigned.
9. Prepares service and expense reports and field change service notices for all service calls made.
10. Briefs engineering and sales personnel involved with a given machine, as to major changes in the status of the machine observed in the field.
11. Publicizes and promotes the sale of Brown Machine products whenever the opportunity for such activity occurs.
12. Perform programming work to support in-field/warranty/troubleshooting activities as required.
13. Backfill debug activities on machines located at Brown Machine as required.

OTHER DUTIES AND RESPONSIBILITIES:

EDUCATION/QUALIFICATIONS:

1. Associate degree, 2 year trade school certification, or military equivalency and 3 years experience preferred.
2. Experience in industrial controls including the installation and programming of PLCs and Servo Systems.
3. Willingness to travel frequently.