Universal Banker I at American Community Bank & Trust – Crystal Lake, Illinois

American Community Bank & Trust (ACBT), the largest and fastest-growing locally owned bank in McHenry County, is seeking dedicated and motivated individuals to join our team of Universal Bankers. In this role, you’ll be the welcoming face of our bank, providing exceptional customer service and banking solutions to our valued clients. If you have a passion for banking and a desire to help others succeed, we want you to be part of our team!

What You'll Do:

• Perform Teller Functions: Perform all teller functions while ensuring a smooth and professional customer experience.
• Engage Clients: Build meaningful relationships with existing clients and welcome new ones with professionalism and care.
• Provide Solutions: Open consumer deposit accounts and offer tailored product and service solutions designed to meet client needs.

Take the Next Step: If you’re ready to contribute to a growing community bank and make a real difference, APPLY NOW to join the team that delivers the talents of the BEST PEOPLE in the banking industry! Your journey in banking starts at ACBT!

RESPONSIBILITIES AND ACCOUNTABILITIES:

Daily Operations:

• Efficiently process client transactions with a high level of integrity, accuracy, and knowledge.
• Accurately open, maintain, and close consumer deposit accounts and services, including identifying cross selling and referral opportunities.
• Maintain detailed understanding of ACBT’s core processing system, products, and services, as well as a conversational knowledge other business areas (like lending and wealth management).

Client Experience:

• Deliver quality, personalized service to meet client needs and develop loyal advocates.
• Address client inquiries regarding accounts, products, and services, effectively resolving issues.
• Provide in-person, phone, and electronic support for issues related to debit cards, online/mobile banking, and treasury management services.

Risk & Compliance:

• Recognize potential fraud and manage risk by demonstrating sound judgment and thorough scrutiny.
• Adhere to regulatory and bank policies, remaining up-to-date on all necessary training.

PERFORMANCE MEASURES:

• Quality and accuracy of work performed
• Reliability, thoroughness, and timeliness of service provided
• Compliance with bank policy and regulatory requirements
• Engagement in training and professional development
• Positive attendance and punctuality
• Professional demeanor and appearance
• Achievement of annual goals aligned with the bank’s strategic plan

Essential Qualities for Success:

• Excellent communication skills (written & verbal)
• Strong client orientation
• Effective time management and attention to detail
• Solid organization & problem-solving skills
• Basic math skills
• Proficiency in basic computer applications, including Windows, Microsoft Word & Excel
• Flexibility with schedule and the ability to rotate between bank locations

Education

• Minimum of Associate degree from accredited university; Bachelor’s degree preferred
• Additional bank-related training and/or retail banking experience is a plus

Experience

• Cash handling required
• 1-2 years’ work experience in a banking environment, preferably as a personal banker or universal banker
• Knowledge of financial products and services
• Demonstrated ability to work effectively in a team environment

American Community Bank & Trust (ACBT) is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, non-disqualifying physical or mental disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws. All employment decisions are made on the basis of qualifications, merit and business need. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Full-Time; Non-Exempt

401k, Medical, Vision, Dental, Disability, Life, +

$18 - $21 / hour