Director, Facilities at North Texas Food Bank – Plano, Texas

PRIMARY PURPOSE: The Director of Facilities leads facilities operations across multiple sites, ensuring safe, compliant, and cost-effective management of physical assets and infrastructure. This role sets facilities strategy, oversees maintenance and asset lifecycle programs, manages vendors and capital projects, and partners cross-functionally to mitigate risk, support operations, and drive continuous improvement through standards and metrics.

MINIMUM QUALIFICATIONS:

Education/Certifications:

• Bachelor’s degree in facilities management, engineering, construction management, business, or related field, or equivalent combination of education and progressive experience
• Preferred: CFM (IFMA), FMP, PMP, LEED (AP/GA), or equivalent credentials

Special Knowledge/Skills/Abilities:

• Strong communication skills with the ability to influence across functions and present recommendations to senior leadership
• Demonstrated people leadership (hiring, coaching, performance management) and the ability to lead employees, contractors and allocate resources
• Strong strategic planning and prioritization skills; able to establish standards, governance, and escalation paths in a fast-paced environment
• Strong program and project management skills across operating expense and capital projects (planning, scope, schedule, budget, vendor oversight)
• Strong interpersonal skills including collaboration, tact, diplomacy, and customer-service orientation with internal and external stakeholders
• Working knowledge of applicable compliance requirements (OSHA, fire/life safety, permits/inspections) and GMP-aligned facility practices as applicable
• Proficiency with Microsoft Office and facilities systems (CMMS, work order/asset management; building automation systems a plus)

Experience:

• Seven years of progressive leadership experience covering building systems (HVAC, electrical, plumbing), warehouse/industrial equipment and preventative maintenance programs
• Five years in a supervisory role and managing third-party providers/contractors
• Demonstrated multi-site responsibility (e.g., 3–5+ sites) with the ability to implement enterprise standards, KPIs, and governance across locations
• Experience in food, cold chain, or other regulated operations with exposure to inspections, audits, sanitation/pest programs, and GMP-aligned practices

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Own the enterprise facilities strategy, including asset lifecycle planning, reliability targets, and site standards
• Lead multi-site facilities operations to ensure safe, compliant, and reliable buildings, utilities, and operational support equipment; establish service levels and escalation paths
• Develop, implement, and continuously improve preventive maintenance programs and standard operating procedures (SOPs); drive PM completion, uptime, and response-time performance
• Own facilities financial management including operating budget, forecasting, and capital planning (CapEx); ensure alignment to organizational cost and risk objectives
• Lead capital projects and construction activities (scope, RFP/bid, design review, permitting support, schedule, budget, safety, commissioning, and closeout)
• Ensure regulatory compliance and risk management across sites including OSHA, fire/life safety, inspections, permits, emergency preparedness, and business continuity planning
• Oversee vendor, contractor, and contract management (selection, negotiation, COIs, service performance, renewals) across key services (HVAC, refrigeration, janitorial, pest, waste, security, etc.)
• Own facilities systems and maintain CMMS/work order and asset inventory discipline, define KPIs, and use analytics to drive reliability and cost performance
• Partner with Operations, Safety, Quality/Food Safety (as applicable), IT, Finance, and HR to align site needs, minimize downtime, and improve employee/customer experience
• Lead, develop, and retain a high-performing team; set goals, coach performance, and ensure training, contractor onboarding, and safe work practices
• Maintain readiness for audits/inspections and ensure facilities practices support GMP-aligned operations and cleanliness standards as applicable
• Perform other tasks and duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Lead 1 direct report and oversee facilities/maintenance contractors

MENTAL DEMANDS:

• Adapt effectively to workplace stressors, including customer concerns, compliance requirements, deadlines, maintaining the security of people and property, and competing priorities essential to team success
• Analyze and interpret complex information to make informed decisions that significantly impact team performance and organizational outcomes

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is required to walk, bend, stand and reach with hands and arms for extended periods; sit, use hands to finger, handle or feel objects, tools or controls; climb stairs; balance; stoop; kneel, crouch or crawl; talk, hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.

ENVIRONMENTAL FACTORS:

• Moderate to loud noise (e.g., light traffic business office with open floor plan with computers, phone, and printers, and medium to heavy traffic in the warehouse with forklifts and pallet jacks).
• Ability to work occasional evenings or weekends as required

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.