Fulfillment Associate - First Shift $19.50/hour, Monday through Friday, Full Time at Delta Defense – West Bend, Wisconsin

This work is an on-site role, based at our beautiful company headquarters in West Bend, WI.

• Done feeling invisible working in a giant warehouse that feels endless?
• Are you looking to join a small team where you’re known, supported, and set up to do great work?
• Would you get excited to complete your work in a clean, bright, natural-light workspace?

Join an exceptional fulfillment team that prepares orders for our valued new and existing members. In this hands-on role, you’ll work across multiple fulfillment areas—promotions, membership kits, magazine circulation, merchandise orders, and returns—ensuring every order ships accurately and on time.

• Full Time, 1st Shift, Monday through Friday, 8:00am - 4:30pm (no weekends!)
• Role is eligible for annual company incentive bonus program
• Voluntary overtime

Essential Duties and Responsibilities:

• Effectively use warehouse technology to locate and gather stock for shipment.
• Pick, pack, and ship orders and materials.
• Coordinate with external teams to prepare upcoming promotional packages.
• Prepare and fulfill new and renewing member kits.
• Ensure daily orders are ready by USPS/UPS pick up times.
• Alert management of inventory and/or shipping supply needs.
• Process and mail internal renewals, collections, and retention mailings.
• Maintain and organize warehouse and off site storage facility
• Operate pallet jacks, forklifts, and other equipment to locate, pull and process orders and allocate shipping materials.
• Perform quality checks on received inventory items and report deficiencies.
• Adhere to safety, quality, and fulfillment production standards.
• Other duties as assigned.

Skills/Abilities and Education Requirements:

• High School Diploma or equivalent required.
• Must be 18 years of age or older.
• Basic understanding of internet functions and the ability to learn our warehouse management system. Knowledge of NetSuite or similar system is a bonus.
• Prior experience in a customer service role is desired.
• Can work equally as effectively as a team or independently.
• Able to take on new tasks and embrace variety in your work assignments.
• Be able to work on your feet for up to 8-10 hours per day.
• Be able to regularly lift up to 50 pounds.
• Be able to stand, walk, bend, pull, push, squat, lift and reach throughout your shift.
• Demonstrates the Core Values of Delta Defense, LLC.

Why YOU should Work at Delta Defense!

• Because culture matters—and ours is legit.
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
• #25 on The Wall Street Journal’s 2025 Top 100 America’s Most Loved Workplaces
• Newsweek Top 100 America’s Most Loved Workplaces (2023 & 2024)
• Inc. 5000 “Fastest Growing Private Companies” – 14 years in a row

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at https://www.usconcealedcarry.com/

Learn more & apply: Delta Defense Careers

Please watch your email for next steps after submitting your application. You will be asked to take an online assessment in order to complete the application process. We look forward to receiving your application.

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