Information Technology - Applications Specialist at Behler-Young Company – GRAND RAPIDS, Michigan

Applications Specialist (IT)

You are a professional who thrives on solving technology challenges and ensuring systems run smoothly to support business success. If you enjoy being the go-to person for application support and love creating solutions that make life easier for others, this position is for you.

How you show up

You connect best with a team that values collaboration, curiosity, and continuous improvement. People know you as the one who can troubleshoot complex issues and explain solutions in a way that everyone understands.

You stay current with our systems and proactively look for opportunities to improve them. You’re comfortable balancing multiple priorities—from supporting applications to enhancing security—while maintaining a professional and approachable demeanor.

Attention to detail is part of your craft. You plan, stay organized, and manage your time effectively. Communication and interpersonal skills matter to you, and you demonstrate both every day.

You are important to us, so that means you follow all assigned responsibilities according to established safety & security policies, guidelines, and legal regulations. This provides you with a safe working environment.

The day-to-day

(Italics indicate essential function)

You work a regular business week schedule and show up for your team when they need you. Occasionally, you may put in extra hours to meet deadlines or handle urgent issues. You will be part of an every-three weeks on-call pattern.

Much of your work involves supporting and administering applications and ERP systems, troubleshooting issues, and coordinating upgrades.

You create and maintain processes, procedures, and work instructions to keep operations running smoothly.

You customize screens, reports, and business rules in P21, manage user access through Azure AD, and assist with data analytics using tools like Phocas and SSRS.

You help ensure cyber security compliance by supporting IT governance and maintaining security policies.

You hold an interest and curiosity in the development and customization of business systems that you use to navigate databases, generate basic reports, and occasionally write simple code to add custom business rules and logic into our systems.

You also train users on how to leverage technology for success and identify opportunities for improvement based on feedback.

Team collaboration is maximized in person, so this position is in-office. You’ll interact with multiple departments and play a key role in keeping our technology ecosystem strong.

What you have

A strong drive to learn our systems and work autonomously while supporting the team

Normal business hours Monday - Friday with on call schedule every three weeks.