SALES ACCOUNT MANAGER at Schieffer CO International LC – PEOSTA, Iowa

POSITION: SALES ACCOUNT MANAGER REPORTS TO: DIRECTOR OF SALES & MARKETING EMPLOYMENT STATUS: FULL-TIME – EXEMPT PRIMARY POSITION OBJECTIVE: The account specialist primarily handles acquisition of new accounts and relationship maintenance of existing accounts. The role is responsible for analyzing and executing a plan to address the most crucial needs of each customer, while providing first-class customer care and service. The account specialist must strategize management of each of his/her accounts and set objectives for on-going communication and follow-up. This person must interact with clients and prospects on a regular basis to determine changing trends and preferences. They must proactively research the dynamics of each account, including similar industry organizations, to propose growth strategies for their clients. This position will manage conflict and determine effective negotiation and sales strategies. The account specialist may also be required to assist and provide back-up support to the customer service department with functions such as: order entry, pricing updates and customer follow-up regarding ship dates, delays, and/or other order-related information. POSITION RESPONSIBILITIES Perform all aspects of the account management process, including, not limited to: • Identifying and understanding the requirements of prospects and new and current customers. • Processing daily transactions such as quotes, orders, back-orders, RMAs, deviations, and prospect account requests. • Establishing and nurturing long-term relationships with prospects and new and existing accounts. • Maintaining account management reporting through corporate CRM. • Collaborating with engineering and materials team to create customer proposals, as needed. • Seek out and identify new business opportunities within existing accounts, initiating communication with decision makers to assess needs and promote ProPulse® products or services. • Seek out and identify new customers through sales research and lead generation. • Track and forecast sales by customer, BOM, components, purchase orders and revenue. • Perform annual business reviews for customer analysis, planning, and management. • Prepare and present information to senior and executive level managers, as needed.