Service Plumber at Freeline Plumbing Services – Capitol Heights, Maryland

As a Service Plumber, you will be responsible for diagnosing plumbing issues, providing clear repair or replacement options, and delivering high-quality service to homeowners.

This role combines technical skill, customer communication, and professional service standards to ensure exceptional customer experiences and strong company performance.

Technicians are expected to operate independently while following company systems and service processes.

READ THIS FIRST

This role is not for everyone.

Do NOT apply if you:

Want to just “run calls and go home”

Avoid talking to customers or presenting options

Dislike KPIs, structure, checklists, or accountability

Want guaranteed pay without performance expectations

Struggle with time management, communication, or cleanliness

You SHOULD apply if you:

Take pride in clean, professional workmanship

Can confidently explain plumbing problems and solutions to homeowners

Want your income to reflect your skill and effort

Care about reviews, reputation, and doing things right

Want to grow into a top-tier technician or leadership role

Job Responsibilities

• Run residential plumbing service calls, repairs, replacements, and diagnostics
• Diagnose plumbing issues and present Good / Better / Best solutions
• Communicate clearly with customers and office staff
• Maintain a clean, organized, and properly stocked service truck
• Follow company SOPs, checklists, and ServiceTitan workflows
• Deliver professional service that earns 5-star reviews
• Build trust with homeowners and close recommended work ethically
• Maintain high standards of workmanship and safetyRun residential plumbing service calls, repairs, replacements, and diagnostics
• Diagnose plumbing issues and present Good / Better / Best solutions
• Communicate clearly with customers and office staff
• Maintain a clean, organized, and properly stocked service truck
• Follow company SOPs, checklists, and ServiceTitan workflows
• Deliver professional service that earns 5-star reviews
• Build trust with homeowners and close recommended work ethically
• Maintain high standards of workmanship and safety

Qualifications

• Residential and commercial service plumbing experience
• 3+ years of residential service plumbing experience
• Experience using ServiceTitan or similar field service software
• Valid driver’s license with a clean driving record
• Ability to diagnose and repair plumbing systems independently
• Strong communication and customer service skills
• Ability to manage time and maintain organized work processes
• Willingness to follow systems and be accountable for results
• Participation in scheduled on-call rotation

Benefits

• $30–$50 per hour depending on experience and performance
• Performance incentives and spiffs
• Company truck
• Company tools and equipment
• Steady work year-round
• Clear career advancement path
• Junior ? Service Technician ? Senior Technician / Lead
• Supportive, growth-focused team environment
• Recognition and reward for top performers