Collections Agent at Lotane & Associates P A – Cocoa, Florida

Position Overview

As a Collections Agent at Lotane & Associates, you will play a crucial role in helping our clients recover outstanding debts.

You will be responsible for contacting debtors via phone and negotiating the repayment of outstanding balances.

With your excellent communication and interpersonal skills, you will resolve delinquent accounts and ensure we recover for our clients compliantly and consistently.

Responsibilities

Utilize a dialer system to contact debtors and initiate conversations regarding overdue payments

Negotiate and establish payment plans based on debtors' financial situations

Provide accurate and updated information on outstanding debts and payment options

Maintain a professional demeanor, adhere to ethical standards, and ensure compliance with relevant laws and regulations

Handle debtor questions, concerns, and disputes with empathy and assertiveness

Update debtor account information and payment arrangements in the database accurately

Follow-up with debtors to ensure timely payments and resolve any outstanding issues

Collaborate with internal teams to optimize debt recovery efforts and achieve collection targets

Process credit card and/or ACH requests accurately

Gather and asses financial situations to provide the most appropriate payment plan options

Represent our clients professionally and ask for recovery of losses and debt

Execute basic skip-tracing tasks

Requirements

High school diploma or equivalent, required

Additional certification in debt collection or a related field is a plus

Knowledge of FDCPA standards, HIPPA and state laws is a plus

At least one (1) year of call center / collections experience

Proven experience as a debt collector or in a call center environment

Strong negotiation and problem-solving skills

Excellent verbal and written communication skills

Ability to handle difficult and challenging conversations with debtors

Familiarity with relevant laws and regulations in debt collection

Proficiency in using dialer systems and CRM software

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Work Environment

This position is a full-time in-house position working Monday through Friday, 8a-5pm or 9a-6pm at our firm in Cocoa, FL. The work environment is fun, friendly and positive with a diverse pool of employees. This is not a remote position.