Desktop Support at Perseus House, Inc – Erie, Pennsylvania

Desktop Support

We are seeking a dedicated and detail-oriented Desktop Support Technician to join our IT team. In this role, you will be the first point of contact for employees experiencing technical issues and will play a vital role in maintaining the efficiency and security of our IT infrastructure. If you have a passion for problem-solving and providing excellent customer service, we encourage you to apply.

Key Responsibilities:

• Assist Director of Information Technology in implementation and maintenance of all Computer, Communication, Network Hardware, and Software. Provide technical support to all staff and clients regarding proper operation / use of all organizational electronic resources.
• Design, implementation, and maintenance of software solutions
• Monitoring of email and internet usage by staff on a regular basis and/or as assigned.
• In conjunction with supervisor; development of related electronic communication policy and procedures.
• Knowledge and support of communication systems (i.e., PBX phone system, Cellular services and Facsimile / Analog based equipment).
• Ability to resolve end-user questions and problems efficiently.
• Maintenance of client computers (desktops) both those assigned to the LAN and standalone units.
• Data input / Generation of outcome measures reports.

Skills and Qualifications:

• - Proven experience in desktop support or IT support roles
• - Familiarity with common business applications and productivity tools
• - Excellent problem-solving and communication skills
• - Ability to work independently and as part of a team
• - Basic understanding of networking concepts and security protocols
• - High school diploma or equivalent; additional technical training or degree preferred

Join our dynamic organization that values innovation, teamwork, and continuous learning. We offer opportunities for professional growth, a collaborative work environment, and comprehensive benefits to support your career development.

The applicant must be able to complete a pre-employment drug screen and physical. A valid Pennsylvania driver's license is required. Applicant to complete a background check which include PA Criminal, PA Childline and FBI DHS/PDE fingerprint clearances.