Director of Operations + Strategic Priorities at Northfield Hospital & Clinics – Northfield, Minnesota

Job Relationships Department: Administration Supervisor: Chief Operating Officer (COO) Supervises: Variety of clinical and non clinical staff across care delivery system (clinics and hospital) Job Summary The Director of Operations + Strategic Priorities will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively. The Director will lead strategic priorities in support of NH+C’s annual objectives and champion a culture of performance improvement across the organization. Compensation We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The wage range for this position is $166,337.60—$234,832.00 annually. This range reflects the base salary for this position. Key Accountabilities Operational Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations. Oversee the day-to-day administrative and operational functions of the organization. Managing relationships with partners/vendors Managing relationships with physicians and advanced practice providers Performance Improvement/Quality Assurance Leads coordination and integration of efforts among operations, technology, and customer service to produce smoother workflow and more cost-effective business processes. Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement. Monitors, implements, and participates in continuous quality improvement processes. Communicates with various departments, Department Directors, and Medical Staff to resolve operational problems and improve quality of services. Strategic Management Communicates the mission, values and strategic plan. Participates in the development and communication of organizational goals and objectives. Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale. Implement key elements of the annual strategic priorities Financial Manages physician and advanced practice provider compensation programs. Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and expenses of assigned departments to achieve financial objectives. Setting comprehensive goals for performance and growth. Evaluating performance by analyzing and interpreting data and metrics. Work closely with COO and CFO on all financial matters. Human Resource Management Interviews and hires applicants. Cultivates an atmosphere that promotes recruitment, retention, and employee appreciation. Promotes good employee relations. Establishes and maintains a climate in which personnel can attain their maximum potential in performance. Prepares and reviews personnel performance evaluations and develops corrective action plans if needed. Assure appropriate staff development for direct reports. Required Qualifications Master’s degree in business, healthcare or related field. Ten years healthcare management experience Proven track record of financial, clinical and quality success Excellent communication skills Agreement/alignment with NH+C’s mission, vision and values Previous clinical operations director experience in a clinic or hospital setting Must be able to balance conflicting priorities and handle multiple tasks concurrently Must be able to able to adjust work schedule to match job requirements (e.g. occasional evening or early morning meetings) Schedule

80 hours per 2-week pay period Primarily Monday–Friday, 7:00 AM–5:00 PM, with some schedule flexibility Occasional weekend as needed; no holiday requirement

• Eligible for Management Incentive Plan (MIP) bonus
• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.