Inside Sales Representative at Plimpton & Hills Corp Inc – Meriden, Connecticut

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products serving contractors, businesses, and homeowners across the Northeast. With multiple branch locations and showrooms, the company is committed to providing quality products, expert support, and reliable service to the professionals and communities we serve.

Position Purpose:

Provide exceptional customer service and sales support to customers over the phone by accurately processing orders, responding to inquiries, and recommending products that best meet customer needs. This role develops strong product knowledge, builds customer relationships, and collaborates with internal teams to support sales growth, customer satisfaction, and the overall reputation of the company. This is a full-time position based at our Meriden, CT branch, located at 300 Research Parkway.

Essential Functions:

• Provide exceptional customer service at all times.
• Answer telephone calls professionally and pleasantly.
• Understand customers needs and requirements.
• Follow up on leads through email and phone calls.
• Accurately input and fill customer orders.
• Understand and anticipate the needs of customers.
• Provide continuous phone coverage to effectively take care of customers and incoming calls.
• Connect potential accounts to the appropriate team members in order to best service their needs.
• Proactively seek opportunities to obtain new customers and introduce them to the products and services that best match their needs.
• Continuously expand product knowledge in order to best service the customer.
• Determine customer needs and potential for additional sales through suggestion of related products which will enhance their experience.
• Determine product sale price in accordance with company procedure as well as address questions about product availability.
• Keep pricing lists and structures confidential.
• Teach customers about product features and benefits.
• Continuously obtain information about new products, pricing changes and discontinued products.
• Maintain a clean and professional work environment.
• Apply active listening skills; paying attention to what customers are saying, being sure to understand their needs and asking appropriate questions in order to best enhance their purchasing experience.
• Achieve company set goals and objectives as well as consistently strive to exceed sales performance goals.
• Perform other responsibilities as directed.

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Counter sales experience required.
• Familiarity with industry rules and regulations.
• Result driven and customer focused.
• High school diploma or GED required.

Compensation & Benefits

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.