Mobile Program Manager at CONNECTIONS CREDIT UNION – Pocatello, Idaho

Seeking something different?

This is not a traditional branch role. Connections Credit Union operates a mobile unit to expand access to financial services in underserved communities. That program is still being built. We are hiring a builder—someone who can design, test, and scale a community access program while ensuring clean, compliant day-to-day execution. If you enjoy ambiguity, ownership, and figuring things out with limited precedent. If you need a fully built system handed to you, this role will not be a fit.

What success looks like

This role is successful if, over time, the mobile unit becomes a repeatable, scalable program that consistently brings new members into the credit union and builds trust in the communities we serve.

Success is measured by:

• New members generated through the mobile program
• Penetration within target communities and partner groups
• Active community and employer partnerships with consistent cadence
• Learning velocity: testing ideas, adjusting, documenting what works

Early success is not about perfection. It’s about momentum, clarity, and follow-through.

What you will do

Program building & strategy

• Design and refine the mobile unit’s operating strategy (locations, hours, partners, cadence)
• Identify and onboard community, employer, and organizational partners
• Test new approaches (hours, sites, formats), evaluate results, and adjust
• Build basic reporting to track impact and guide decisions

Execution & operations

• Coordinate scheduling, events, and daily mobile unit operations
• Ensure strong cash handling, security, and compliance practices
• Maintain clear documentation, checklists, and handoff materials
• Coordinate with marketing, branches, and leadership to execute events cleanly

Relationship & communication

• Serve as the primary point of contact for community partners
• Communicate regularly with the executive team on progress, challenges, and learnings
• Build trust internally and externally through consistency and follow-through

What this role is not

To avoid misunderstandings, this role:

• Is focused on program design and community access, not policy or pricing decisions
• Does not require overnight travel (day trips only)
• Does not expect you to have everything figured out in your first 90 days

Who thrives in this role

This role is a strong fit if you:

• Enjoy building programs from the ground up
• Take initiative and don’t wait to be told what to do
• Can balance big-picture thinking with operational discipline
• Are comfortable testing ideas, learning from failure, and adjusting
• Communicate clearly and take feedback well
• Are mission-driven and community-oriented

This role is not a good fit if you:

• Need highly structured, predefined processes
• Prefer narrow, task-only responsibilities
• Avoid ambiguity or experimentation
• Dislike relationship-building or community engagement

Experience & requirements

Required

• Ability to drive a U-Haul–size vehicle year-round, including winter conditions
• Strong communication and organizational skills
• Willingness to work a flexible schedule (within ~40 hours/week)

Strongly preferred

• Bilingual Spanish-not required
• Cash handling, lending, or branch operations experience
• Community outreach, program management, or partnership development experience

Compensation & incentives

• Base salary: $60,000–$65,000
• Total compensation: Up to ~$80,000 with performance incentives
• Quarterly performance incentives tied to program impact and growth
• Schedule flexibility
• Opportunity to shape and grow a flagship community program

How to apply

Apply with a resume and a brief note explaining why a builder-style role appeals to you.

How to apply: Submit your application/resume to https://connectionscreditunion.easyapply.co