Resident Experience Associate - The Hayes at ROUNDHOUSE COMMUNITIES LLC – Aurora, Colorado

Description:

About Us

At Roundhouse, our mission is simple yet powerful: “Putting humanity into housing.” Founded in 2008, we are a rapidly growing developer and manager of diverse real estate projects, now operating in four states with more than 10,000 multifamily units and over $2B of assets under management.

Our core values: Elevating the Built Environment, Pioneering Spirit, Belonging, and Future-Focused – guide how we approach every project and decision.

We challenge the status quo by identifying emerging markets and trends that improve the lives of our residents and deliver strong results to our partners. We take a long-term view that prioritizes community building and cultivates pride in the places we build and cities we inhabit.

Our culture is what makes Roundhouse unique. The qualities we share shape how we support each other and the experience we create for every resident:

• One Team– We put people first, work with humility, and celebrate wins together.
• Self-Starter– We take initiative, own outcomes, and push ideas forward with energy and purpose.
• Forward Thinker– We stay curious, embrace change, and explore better ways to serve our residents and partners.
• Commitment to Excellence– We set high standards, double-check details, and take pride in doing the work right.

If you want to make a positive impact, thrive in a collaborative and fast-moving environment, and join a team that strives to improve every life we touch, we want to meet you.

About the Role

Compensation: $24-$28 an hour

(Final compensation will be determined based on experience, skills, and qualifications.)

Roundhouse is seeking a Resident Experience Associate to support a key operational initiative at The Hayes Apartment Community in Aurora, Colorado. This role is responsible for enhancing the day-to-day resident experience through intentional communication, thoughtfully executed events, and personalized interactions that foster community, strengthen connections, and drive resident retention.
This is a temporary 180-day position, with the potential to extend based on performance and business needs.
The Resident Experience Associate will work closely with the onsite team to actively build resident relationships, increase participation and engagement, and execute initiatives that improve overall resident satisfaction and community experience.
This is a highly interactive role that requires strong interpersonal skills, a solutions-oriented mindset, and the ability to remain professional and composed in a fast-paced environment.

Key Responsibilities

• Build and maintain positive relationships with residents through consistent, in-person engagement
• Serve as a point of contact for resident questions, concerns, and feedback, ensuring timely, professional, solutions-oriented follow-up
• Plan and execute approximately 5 resident events per month to drive engagement, participation, and community connection
• Support clear, proactive, and on-brand communication to residents across multiple channels
• Partner with the onsite team and marketing team to improve overall communication quality and consistency
• Assist in gathering resident feedback and identifying trends, recurring concerns, and opportunities for improvement
• Support initiatives focused on improving resident satisfaction, retention, and overall experience
• Maintain a visible and positive presence throughout the community
• Uphold community standards and contribute to a clean, welcoming environment
• Navigate challenging or sensitive resident situations with professionalism, empathy, and sound judgment

Requirements

Experience

• 1–3 years of experience in hospitality, customer service, events, or property management preferred
• Experience working in a customer-facing role required

Skills & Qualifications

• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of emotional intelligence and professionalism
• Strong problem-solving skills with a solutions-oriented mindset
• Ability to remain composed and effective in high-pressure or sensitive situations
• Self-starter with the ability to take initiative and follow through

Preferred

• Bachelor’s degree in business administration, real estate, or a related field.

Roundhouse is an equal-opportunity employer and welcomes candidates from all backgrounds and experience to apply.

Requirements: